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Course Offerings Spring 2008 Opportunities for Faculty, Managers, and Supervisors:
Opportunities for All Employees:
Course Description Summary
Sexual Harassment Prevention Training for Managers and Supervisors This workshop provides managers and supervisors with a detailed overview of the law and what it means. It also clarifies management's responsibilities, recent developments which affect harassment in the public sector workplace, including managers and supervisors responsibilities under the law. Who should attend: Faculty, Managers and Supervisors.
Basic Workplace Conflict Management Skills Recent studies have found that managers spend a substantial amount of time dealing with workplace conflict, and suggest that finding effective ways to prevent, manage, and resolve conflict could significantly lessen that amount of time. This course offers participants the opportunity to enhance self-awareness of conflict behaviors and learn effective communication skills to resolve interpersonal conflict in the workplace. Who should attend: Faculty, Managers and Supervisors.
Performance Management - (Focuses on Classified Staff Performance Evaluation Program) This course is designed to give managers and supervisors an overview of the key components in the Commonwealth’s performance evaluation system. It covers steps in the formal evaluation process, developing performance expectations, and increasing skills in the areas of communication, coaching and feedback. Workshop Objectives: At the completion of this workshop, participants will be able to:
Who should attend: Faculty, Managers and Supervisors.
Let’s Get Engaged – Employee Engagement What is Employee Engagement and why it is important that all employees be engaged? This session will describe employee engagement, and give the critical components necessary to have an engaged workforce. Engagement determines what employees SAY about their agency, determines if they STAY at the agency, and how much they STRIVE to perform. Workshop Objectives: At the completion of this workshop, participants will be able to:
Who should attend: Faculty, Managers and Supervisors.
The ability to coach employees and provide effective feedback are essential skills needed by supervisors and managers in order to get the work done. Participants in this course will learn to use an effective model for providing feedback and coaching to employees. Workshop Objectives: At the completion of this workshop, participants will be able to:
Who should attend: Faculty, Managers and Supervisors.
Employment Law Personnel Recruitment and Selection Process - (Focuses on Classified Staff Recruitment and Selection Process) This course is designed to present practical and legal considerations associated with the recruitment and selection process. Special emphasis is placed on the role of planning, legal considerations, selection criteria, interview questions, the interview, post-offer medical examinations, a review of reference checks, the offer-of-employment letter, and the administrative and record keeping processes. Who should attend: Faculty, Managers and Supervisors.
PURPOSE: To assess personal priorities and their relationships with the various roles that we assume and to use this knowledge as well as examples of various time and work management systems to develop a personal management system. Workshop Objectives: At the completion of this workshop, participants will be able to:
Who should attend: All employees.
Diversity and Cross-Cultural Communication Workshop Objectives: At the completion of this workshop, participants will be able to:
Who should attend: All employees.
Change – The Cheese Experience An A-Mazing way to deal with change in your work and in your life based on the #1 best-selling book, The "Who Moved My Cheese?" learning experience is an effective and enjoyable way to experience more success and less stress in times of change - at work and in life. Includes a copy of the book. Workshop Objectives: At the completion of this workshop, participants will be able to:
Who should attend: All employees.
Generations At Work (Working with Multiple Generations) Today one of the most important "differences" in the workplace is generational. For the first time in history, we have four distinct generations working together. In this session, we will identify the four different generation groups, describe the personality traits of each group, and describe and explore the management issues among the generations. Workshop Objectives: At the completion of this workshop, participants will be able to:
Who should attend: All employees.
Whale Done! The Power of Positive Relationships This workshop, based on the best-selling book, Whale Done!, by Ken Blanchard shows how to make accentuating the positive and redirecting the negative, the best tools to increase productivity, instead of creating situations that demoralize people. Workshop Objectives: At the completion of this workshop, participants will be able to:
Who should attend: All employees.
24 Hours Each Day….How Will You Spend Them? Based on Stephen Covey's time management principles, this class will give participants an opportunity to consider techniques that will help them spend their time pursuing the important goals and objectives they have set for themselves. Participants will learn how to categorize and prioritize important activities when and how to say NO! Workshop Objectives: At the completion of this workshop, participants will be able to:
Who should attend: All employees.
Customer Service: Targeting Excellence The ability to effectively deal with customers and to satisfy their needs is fundamental to an organization's success. This course is designed to give all employees an overview of the key components of excellent customer service. The foundation of customer service is communication, and this session concentrates on skills for effective communication. GOAL: To help representatives use effective and appropriate customer service and communication skills to achieve team success and productivity. Workshop Objectives: At the completion of this workshop, participants will be able to:
Who should attend: All employees.
Difficult People! What’s Wrong with THEM and What Can I Do About It? Is the person "difficult" or simply different? In this course participants will examine their definition of "difficult people," how they contribute to the difficulty in the relationship, and consider a variety of problem-solving techniques for managing these "difficult" relationships. Who should attend: All employees.
Sexual Harassment Training for Non-Managers This course is designed to provide employees with an overview of sexual harassment law and related definitions. Emphasis is placed on explaining what sexual harassment is under federal law, identifying the kinds of behavior that may be interpreted as sexual harassment in the workplace, avoiding sexual harassment, dealing with sexual harassment as it arises, and participating in an investigation of allegations of sexual harassment. Who should attend: All employees.
Instructor Biographies
Susan Luck, MEHD, SPHR, IPMA-CP
Training and Development Specialist Department of Human Resource Management Commonwealth of Virginia Bob has been in this position since June 2000 and has been a professional trainer since August of 1993. Bob is the Program Manager for the Certified Public Manager program, and is a member of the National Board of the Certified Public Manager’s Association. He is responsible for other major projects such at Emergency Evacuation Training, the Society for Human Resource training, and plays in integral part in the annual statewide HR Leadership Conference. Bob has been responsible for conducting needs assessments, developing and administering employee training programs, including county Supervisory Leadership and Employee Leadership Institutes. His career includes 23 years in the Air Force where he held numerous leadership and management positions and served as a member of the Joint Chiefs of Staff organization at the Pentagon. While in the Air Force, Bob gained invaluable supervisory, leadership and management experience, attended numerous military training schools, and served as a key staff member of executive management teams. Bob holds a Bachelor’s degree in Business from the University of Albuquerque and a Master's degree in Public Administration from Troy State University, as well as certification as an SPHR. He is also a member of professional organizations such as the International Personnel Management Association and American Society for Training and Development (both local and international).
Senior Equal Employment Program Specialist Office of Equal Employment Services Department of Human Resource Management Commonwealth of Virginia Johnsie Williams provides technical assistance to state agencies, designs and implements training courses inclusive of special management workshops, and investigates employment discriminations complaints. She possesses over 25 years of experience with the Commonwealth of Virginia, inclusive of serving as the Executive Director of several state boards. Additionally, she has worked at one of the leading civil rights law firms in Richmond, VA. Johnsie has completed several workshops on Mediation Trainings. She pursued undergraduate and graduate studies at Bennett College, Tulane University, and the University of North Carolina at Chapel Hill, and holds and Advanced Certificate in Employment Law from the Institute of Applied Management and Law, Inc.
Training Specialist Department of Human Resource Management Commonwealth of Virginia Su Watson is a training specialist and is the Program Manager for the statewide Managing Virginia Program (MVP). She has a Master's degree in Christian Education and a Bachelor's degree in Sociology. She has been with the state for 21 years; 18 of those years were with the Virginia Department of Transportation in the Central Office, where, most recently, she was the Training Manager. She is certified in the Myers-Briggs Type Indicator.
George E. Gardner, Jr., SPHR Director of the Office of Equal Employment Services Department of Human Resource Management Commonwealth of Virginia George Gardner is responsible for planning, organizing and directing the administration of the Commonwealth's equal employment opportunity program. He has served as the Executive Secretary of the Virginia Equal Employment Opportunity Council. He also has served as a member of the Board of Directors for the Atlantic Contract Compliance Association. Mr. Gardner's experience in the EEO field also includes five years as a Senior Equal Opportunity Specialist with the Office for Civil Rights, U.S. Department of Education. He received his BS and Master of Education degrees from Virginia Commonwealth University. He is a graduate of the Virginia Executive Institute, Commonwealth of Virginia and has received certification in Employee Relations Law, Employment Law, and is a Senior Professional in Human Resources (SPHR).
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