In the event that users feel the fines and/or charges levied against them by the Library are exceptional, they have the right to appeal. Users have 30 days within which to launch an appeal and are advised to come forward as soon as possible so that information regarding the appeal will be readily available. Fines and/or charges sent for collection cannot be appealed.
Decisions are based on a clear and concise statement provided by the user, in addition to the user’s Library record, previous appeals made by the user, the total amount due on the account, and any other information that is relevant to the appeal.
All reasonable concerns related to Library charges will be considered; however, the following are NOT considered reasons on which an appeal can be based:
Most fine appeals can be resolved by consulting with a circulation staff member. If a user disagrees with the outcome of this consultation, the individual may complete and submit the form below to the Reader Services Librarian. If no resolution is attained, the next level of appeal is the Dean of the Library. The user should arrange for an appointment to meet with the Dean of the Library to explain the reason for the appeal. Appointments can be made by contacting the Assistant to the Dean directly at 395-2431. The decision made between the user and the Library is final and binding.
Library holds on your student account will remain while the appeal is being reviewed. Holds will prevent students from registering, receiving grades, and acquiring transcripts. You will be notified of the outcome of your appeal within 7-10 working days via e-mail.
Approved March 2010
