Tickets must be purchased at the time of a reservation. No tickets will be held without payment. Payment by cash, Lancer Cash, check, or credit card. Please be advised there is a convenience fee for credit cards. Exchanges must be made 24 hours in advance of the show date on your ticket with a $1 exchange fee per ticket. At the time of exchange, the ticket must be presented at the box office. There will be no refunds.
Sold-out Show Policy: In the event of a sold-out performance, any tickets not presented by 5 minutes to curtain (the start of the show) are subject to be re-sold. On sold-out nights, a waiting list will be available in the lobby at 6p.m. on a first-come, first served basis (no names taken by phone).
Inclement Weather Policy: The Box Office operates under the University's Inclement Weather Policy. If the University is closed, the Box Office is also closed.
*In some circumstances, the weather may cause a delay or cancellation of a performance. We will follow the University's policy on event cancellation, and offer an ticket for ticket exchange when possible to another Theatre Department performance due to a weather cancellation.*
**Seats in the Mainstage Theatre and Lab Theatre are General Admission. Arrive early to choose the best seats in the house.**
Shows start promptly. No late admission, and no refunds.
For questions concerning disability access, call 434.395.2392 (v) or 711 (trs).
One (1) complimentary ticket per production will be available for each theatre major and those with their name in the program - cast members and production crew members. One comp ticket per person per production.
Comp tickets must be arranged in advance during regular Box office Hours, which are: 12pm until 6 p.m. on Monday thru Friday; at least by Wednesday prior to the desired show.
The actual person who is eligible for a comp ticket must physically request the ticket, in addition to showing Longwood ID.
No exchanges on comp tickets.