The Digital Education Collaborative (DEC) offices will be closed December 20th – January 4th. Requests for assistance during this time should be made viatelephone at (434) 395-4332 or email at email@example.com or firstname.lastname@example.org. Phone assistance will be available from 10 am until 6 pm each day of the break (to include weekends) with the exceptions of Christmas Day and New Year’s Day.Email will be checked at 11 am, 2 pm and 5 pm, Monday through Friday.
The DEC will maintain the following operating hours, during the fall 2014 semester, while class is in session.
Monday - Thursday, 8:00am - 8:00pm
Friday, 8:00am - 5:00pm
Staff are available to address concerns over the weekend. For assistance on Saturdays and/or Sundays, please email email@example.com.
|Method of Contact||Anticipated Response|
|You can live chat with the DEC during our operating hours! Click here to access our chat feature. Outside of operating hours, though you won’t be able to start a chat, you can browse our list of frequently asked questions.|
|Text us your questions at 434.262.4334.
Messages received outside operating hours will be answered on the next business day.
This number is only for SMS and cannot receive voice calls. The DEC is not responsible for any charges while text messaging with us.
|Call the DEC at 434.395.4332.
Messages received during operating hours will be answered within an hour of receipt.
Messages received outside of operating hours will be answered on the next business day.
|Email us at firstname.lastname@example.org. Canvas questions should be sent to email@example.com.
Emails received will be addressed within 24 hours.
For urgent questions please call us at 434.395.4332.
|Same-day appointments will depend on staff availability. Appointments may be scheduled, by request, outside of operating hours. All appointment requests will receive a response within 24 business hours.
You can call or email us to schedule an appointment. When requesting an appointment, indicate your availability and identify your specific needs.
|During operating hours staff are available for walk-ins in Ruffner 146.
If no staff are available, we can schedule an appointment to meet with you within the next 24 business hours.