How do I get support after graduation?

For information about your system and its warranty, you have two choices of Technical Support websites to use:

§     http://support.dell.com

§     http://premiersupport.dell.com

§     Premier Support is recommended for Dell’s Major Accounts customers.

 

  Calling Dell Technical Support

You are considered a Dell “Major Accounts” customer.  Do not call into Dell’s “Home and Small Business” support queues for systems purchased through the university or bookstore.

Call 1-800-234-1490. Press “1” when prompted; then enter one of the following extensions:
Notebook Technical Support (Latitude and Inspiron)	Ext 69080
OptiPlex Desktop Technical Support	Ext 69077
Dimension Desktop Technical Support	Ext 46699
Precision Workstation Technical Support	Ext 69222
PowerEdge Server Technical Support	Ext 67304
Customer Service (for non-technical assistance)	Ext 66408
Spare Parts and Upgrades	Ext 47278

  Be Ready When You Call

If you need to call Dell Technical Support, please be at your system and ready to troubleshoot with Dell’s technicians when you call.  Run the Dell Diagnostics before you call into Support – it may save you an extra phone call!

You will need your Dell service tag & Microsoft Operating System license.

 

For non-critical issues and questions that don’t require next-day service, email Dell Support to save time on the telephone.

 

To check the status of a service call reference (RMA) number, you may call 866-446-3355, toll-free, and/or use the Dell email notification service.

 

 

    What is Lifetime Support?

Dell offers "Lifetime Support" for the hardware, and for reinstallation of any Dell factory-installed operating system and applications, excluding Custom Factory Integration (DellPlus/CFI) items.

 

Dell’s “Lifetime Support” offers hardware troubleshooting assistance, and very limited software support.

 

            Installation and Configuration Support

Dell provides telephone assistance for installation and configuration of Dell factory-installed Microsoft^® operating systems and Dell factory-installed applications software (for example, Word, Excel, and PowerPoint), excluding Custom Factory Integration items.  Installation and configuration support also covers Service Packs, Components, Supplements, Updates and Patches for factory-installed operating systems, as well as future releases downloaded from the Microsoft web site that Dell also distributes.  Installation and configuration is defined as "restoration to factory configuration."  Support for operating system defects is limited to commercially available fixes from the manufacturer. 

 

 

 Usage or "How To" Support

After 30 days from the invoice date of your system, usage (or "how to") support is available on a fee per-incident basis (with a credit card) or by purchasing one of Dell's Software Support resolution packs. 

 

 

If you have general questions about software or hardware, check out these online tips.

 

 

 Warranty and Service Contract Provisions

 

Your active warranty information is always visible at the “System Details” section of http://premiersupport.dell.com.

 

URL’S for Service Contract Details

Standard Support Services Terms	http://www.dell.com/us/en/gen/services/service_std_svcs.htm
Hardware Service Agreement	http://www.dell.com/downloads/us/services/con_hardwareServiceAgreement_dhs.pdf
Warranties	http://www.dell.com/us/en/gen/misc/policy_010_policy.htm#three_year
Guarantees	http://www.dell.com/us/en/gen/services/service_guarantees.htm
Complete Care	http://www.dell.com/us/en/gen/services/service_completecare_svc.htm

 

You may want to consider extending your warranty to a maximum of five years from date of invoice.  Don’t let your warranty expire before you purchase an extension!  There are system re-certification costs if you do.

 

 

 What if I travel or move overseas?

 

If you are making a trip abroad with your Dell system, familiarize yourself with the Dell International Support Program terms and conditions.

 

 

If you plan to travel abroad for 6 months or longer with your Dell system, transfer the warranty to the Dell region you are visiting before you leave.

 

 

 

 Taking Care of Your System

 

Keeping drivers and patches current

Use Dell’s email notification service to be alerted to updates to driver files and patches for your system.  You can also use this service to track orders and service call status updates.

 

Keep your system clean

Clean your system regularly to maximize its useful life.  As an example, online notes are available for proper care of notebook LCD’s. 

 

What if my system is stolen?

If your system is stolen, report the theft to Dell to aid in the potential recovery of your system.

 

What to do with a system I no longer need?

When your system has reached the end of its useful life, consider recycling it, exchanging it for credit, auctioning it, or donating it to a worthwhile charity.

 

 

  Summary of URL’S to Dell Support Sites

Dell Support	http://support.dell.com
Dell Support for Major Accounts	http://premiersupport.dell.com
Dell Diagnostics	http://premiersupport.dell.com/us/en/kb/document.asp?nav=Knowledge_Base&DN=FA1060550#std
Dell Service Tag	http://support.dell.com/us/en/kb/document.asp?DN=fa1027149#find
Support via email	http://support.dell.com/us/en/emaildell
Lifetime Support Definition	http://www.dell.com/us/en/gen/services/service_std_svcs.htm
Client Software Support	http://www.dell.com/us/en/gen/services/service_application_sup.htm
Software Support	http://www.dell.com/us/en/biz/services/service_software_sup.htm
Hardware & Software Tips	http://support.dell.com/dellsoftwaretips
International Support Program	http://www.dell.com/us/en/gen/services/service_prog_portables.htm
International Warranty Transfer	http://www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
Extending Your Warranty	http://premiersupport.dell.com/Public/Public.asp?Cmdact=2000.400
Email Notifications for System Updates	http://premiersupport.dell.com/us/en/Notifications/index.asp?nav=Notifications
Cleaning Your System	http://premiersupport.dell.com/us/en/kb/document.asp?DN=FA1011125
Reporting Theft	http://www.dell.com/us/en/pub/topics/sbtopic_017_ccare.htm
How to Recycle	http://www.dell.com/us/en/dhs/topics/segtopic_dell_exchange.htm