After Graduation Support

How do I get support after graduation?

For information about your system and its warranty, you have two choices of Technical Support websites to use:

Calling Dell Technical Support

You are considered a Dell “Major Accounts” customer. Do not call into Dell’s “Home and Small Business” support queues for systems purchased through the university or bookstore.

  • Call 1-800-234-1490.
  • Press “1” when prompted; then enter one of the following extensions:

Notebook Technical Support (Latitude and Inspiron): Ext. 69080

OptiPlex Desktop Technical Support: Ext. 69077

Dimension Desktop Technical Support: Ext. 46699

Precision Workstation Technical Support: Ext. 69222

PowerEdge Server Technical Support : Ext. 67304

Customer Service (for non-technical assistance): Ext. 66408

Spare Parts and Upgrades: Ext. 47278

Be Ready When You Call

If you need to call Dell Technical Support, please be at your system and ready to troubleshoot with Dell’s technicians when you call. Run the Dell Diagnostics before you call into Support – it may save you an extra phone call!

You will need your Dell service tag & Microsoft Operating System license.

For non-critical issues and questions that don’t require next-day service, email Dell Support to save time on the telephone.

To check the status of a service call reference (RMA) number, you may call 866-446-3355, toll-free, and/or use the Dell email notification service.

What is Lifetime Support?

Dell offers "Lifetime Support" for the hardware, and for reinstallation of any Dell factory-installed operating system and applications, excluding Custom Factory Integration (DellPlus/CFI) items.

Dell’s “Lifetime Support” offers hardware troubleshooting assistance, and very limited software support.

Installation and Configuration Support

Dell provides telephone assistance for installation and configuration of Dell factory-installed Microsoft® operating systems and Dell factory-installed applications software (for example, Word, Excel, and PowerPoint), excluding Custom Factory Integration items. Installation and configuration support also covers Service Packs, Components, Supplements, Updates and Patches for factory-installed operating systems, as well as future releases downloaded from the Microsoft web site that Dell also distributes. Installation and configuration is defined as "restoration to factory configuration." Support for operating system defects is limited to commercially available fixes from the manufacturer.

Usage or "How To" Support

After 30 days from the invoice date of your system, usage (or "how to") support is available on a fee per-incident basis (with a credit card) or by purchasing one of Dell's Software Support resolution packs.

Usage support

Call 877-575-7437.

7 days a week; 7 AM - 12 AM.

If you have general questions about software or hardware, check out these online tips.