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Longwood University's |
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Frequently Asked
Questions for Students and Parents Concerning Longwood’s Who
is required to have a laptop? All entering Longwood University Freshman and transfer students are required to purchase a laptop. Because of volume discounts, strong support on campus, and the four-year-on-site warranty it is highly recommended that Longwood students purchase a laptop through the Longwood/Dell Laptop Program. Typical Questions About the Longwood/Dell Laptop
Does anything come on the hard drive of my laptop? Longwood University has worked closely with Dell Computer to make sure that all of the software that you will need are on the computer’s hard drive when it arrives at your door. This is a process that allows you to easily connect to the school’s network and it reduces the time it will take to get started using you computer. In addition, your laptop will come with all of the software provided under the University’s Microsoft Campus Agreement. You don’t NEED additional options, but we strongly
recommend a spare battery and a printer. You may also want
to consider an external mouse. What kind of support of my Longwood/Dell laptop do I
have on campus? Longwood has a Dell certified technician on site at our Computer Repair Center. In addition, User Support Services is available for student support Mon-Fri. The best resource for students in support of their Longwood/Dell laptop is the Residence Technology Associate Program. Click here to learn more about support options. What if I need technical support before arriving on
campus or during the summer? You are covered by your Dell warranty at home as well as
when you are on campus. Call
Dell Technical Support at 1-800-234-1490. Does the laptop warranty on my laptop cover the screen
if it breaks or cracks? Beginning Fall 05, a Complete Care warranty
is included in the Longwood/Dell laptop specifications.
This warranty covers many things that are not covered in the standard
warranty, such as a cracked or broken screen and spilling liquids on the
keyboard. This is a great warranty
that makes the Longwood/Dell laptop an even better value! How long is the battery that ships with my Dell laptop warranted for? The battery is a consumable product is warranted for (1) year. Is financing available? Yes, finance plans are available through Dell.
To learn more about the plans and rates available call Dell at
1-888-973-3355. Where can I find the most up-to-date information about
the laptop program or place an order for a Longwood/Dell laptop? Please visit the Dell area on the Longwood University web
site at: www.longwood.edu/dell You may also call Dell at 1-888-987-3355. Do you pay sales tax when purchasing your laptop over
the Internet? Yes, the customer pays sales tax. The tax rate is for the state/address to which the laptop is being shipped.
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