20011/12 Student Technology Handbook
Longwood University Information Technology Support Services reserves the right to alter any part of this publication at any time.
Longwood University LancerNet Service
Longwood University offers its resident students one analog service telephone line per room. Students must contact User Support Services to have their telephone service activated. Your phone number will be communicated to you prior to your arrival on campus through the Office of Residential and Commuter Life. Your phone number will change when you change dorm rooms on campus. Your name and telephone number will be listed with the Longwood University operators unless a request to restrict the information has been made. Any requests regarding unlisted numbers should initially be made to the Registrar’s Office. Refer to Personal Billing Numbers below for long distance access.
Phone Repair Service
Longwood provides service to the phone ports in each room. However, each student is responsible for supplying and maintaining his or her own personal telephone. Repair service on the ports can be requested through Longwood University User Support Services at #4357. Upon checkout, occupants of a room will be billed for any repair of damaged jacks at the rate of $10 per jack (phone, TV, Network).
Personal Billing Numbers
**NOTE: Effective summer 2011, Personal Billing Numbers are no longer issued to Longwood students. If you were assigned a PBN prior to that date, you may continue to use it.**
Your Personal Billing Number (PBN) allows long distance access and Directory Assistance. If you have lost, misplaced or cannot remember your PBN, come to User Support Services, Coyner basement with your ID.
When you graduate, withdraw and are no longer enrolled, your PBN and all access to Longwood technology resources will be deleted. For details or questions, please contact User Support Services, Coyner Building Basement, Longwood University, 201 High Street, Farmville, VA
23909-1801, 434-395-4357.
helpdesk@longwood.edu
Dialing Instructions
On campus calls: Dial the last four digits of the phone number
Off campus calls: Dial 7 and the 7 digits of the local phone number
The following exchanges are local from campus:
223, 315, 375, 390, 391, 392, 394, 395, 406, 414, 491, 492, 494, 547, 569, 574, 581, 603, 607, 736, 767, 808,
838, 879, 969,
and 983
Please contact User Support Services for any questions concerning dialing instructions.
Long Distance Calling
Long distance calls must be dialed by entering 16 , your Personal Billing Number,
7 + 1 + area code and the number you are calling. You will be billed for unanswered calls if you listen to busy signals or if you allow the phone to ring about 45 seconds after completion of dialing a long distance number. You will be charged for a one minute call. Credit will not be issued for these calls. Long distance calls can be made with the PBN from any Longwood phone. All charges will be billed to your LancerNet account.
**Commuter students may use their PBN for long distance when on campus**
Billing
LancerNet account information must be accessed on the web. An email including the current balance will be sent to all current students at their Longwood email address after each monthly billing process.
The LancerNet billing cycle runs from the first day of every month through the last day of every month. An email including the current balance will be sent to all current students at the Longwood email address after each monthly billing process. A bill will be mailed to the permanent address for students no longer enrolled. If you have any questions, please contact User Support Services.
Payments in the form of check or money order should be mailed to:
Longwood University
Cashiering – LancerNet
201 High Street
Farmville VA 23909-1801
You
may make payments in the Cashiering Office located in Lancaster 201. The window
hours are 8:15 am –4:00 pm Monday – Friday. You may also drop your payment
in the drop box located outside the Cashiering Office.
The Cashiering Office cannot be responsible for cash sent through the
mail. Credit cards are not accepted for payment. Hold flags are placed
on student accounts for any past due balance once the monthly bill is processed and are adjusted as payment is posted.
LancerNet Billing
Charges that can appear on your LancerNet bill include: long distance phone calls, directory assistance, and damage repairs.
Accessing LancerNet on the Web
Access LancerNet on the web from the Current Students link on the Longwood University homepage, via the Student tab in the myLongwood portal, or by visiting:
https://everglades.longwood.edu/pinnacle/cust.html
LancerNet user name and password are required.
View current balance including detail charges since your last bill
View and print current and past bills
View personal data including Longwood ID and addresses
Long Distance Rates
LancerNet long distance rates are .20 cents per minute on Monday-Friday from 7AM-7PM. Nights and Weekends are .15 cents per minute. LancerNet does not charge interest, late fees or finance charges.
Directory Assistance
To make local directory assistance calls, enter 16, your nine digit Personal Billing Number and dial 7 - 411. To make a long distance directory assistance call, enter 16, your Personal Billing Number, and 7 - 1 (area code) + 555-1212. The charge for directory assistance is $.60.
Collect Calls
Longwood University does not allow collect calls to be accepted on campus.
To Call Internationally
No Longwood phones allow direct calling internationally. You must have a calling card to do so. Follow the instructions provided with the card.
Abusive Calling Procedures
Complaints related to abusive, annoying, obscene, or harassing calls may be referred to the Longwood University Campus Police. Misuse, abuse, or harassment by telephone is a Federal Offense. Violations carry a severe penalty as governed by the FCC. Students are required to complete a form authorizing the Campus Police and the Communications & Technology Services to investigate these calls. Communications & Technology Services will provide to Campus Police call-station information, dorm and room number, date and time of calls. Campus Police will give the information to the appropriate office for necessary action.
Telephone Features
Students living on campus have features that are built into Longwood’s Telecommunications system. Features include:
CALL TRANSFER: To Activate—Operate the switchhook flash by pressing the "Flash", "Link" or switchhook button on your telephone. Hear a special dial tone, dial number, announce caller in privacy, hang up.
CALL WAITING: To Respond— Hear two quick beeps during a conversation, to answer new call, operate the switchhook flash, by pressing the "Flash", "Link" or switchhook button on your telephone. First call will be placed on "hold". Talk to incoming caller. To alternate between calls, operate the switchhook flash.
3-WAY CONFERENCE: To Activate: Make first call, operate the switchhook flash by pressing the "Flash", "Link" or switchhook button. Hear special dial tone, dial second call, operate switchhook flash, and announce conference call. Hang up when conference is completed.
RING AGAIN: To Activate: Dial on campus number, hear busy signal, operate switchhook flash, dial 11, hear dial tone, hang up.
To Respond: Hear short bursts of ringing, lift handset, (number is automatically dialed).
To Cancel: Lift handset, dial 12, hear regular dial tone, hang up.
Voice Mail
Every Longwood student phone number will receive an electronic Voice Mail and message system. This is a digital voice mail answering machine. There is no additional fee for this service. The temporary pass code for your voice mailbox is 12 + your four digit extension. You will be prompted to change your pass code the first time that you log on to the system. To record your new voice mail greeting press 82 and then 1 and follow the prompts. For more information on configuration and use of Longwood's voice mail system visit: http://www.longwood.edu/helpdesk/VoiceMail_Instructions.doc. Voice mail greetings are bound by the Longwood University honor code. You will lose the privilege of having voice mail if your greeting contains any profanity or sexual overtures. Answering machines from home will work on our system but must be set to answer within two rings.
Student Faxing
Student faxing services are no longer available at the Help Desk. Printing Services now offers this service for students.
Cable TV
All Longwood students are provided with basic cable service.
Main Campus:
For questions concerning cable TV service or to report a problem please
contact User Support Services at (434) 395-4357.
Longwood Landings/Lancer Park/Longwood Village:
All inquiries should be addressed to Shentell at
1-888-201-8420
Virginia Relay Center
The Virginia Relay center (VRC) is in service 24 hours a day, every day of the year. Anyone in Virginia can use the VRC by calling from a Text telephone (TT) 711 or 800-828-1120 or from a Standard telephone (V) 711 or 800-828-1140.
To place a call through the VRC, you call the appropriate number listed above and tell the operator the name and number of the person you are calling. The operator will place your call and transcribe from voice to text or the reverse. All calls are confidential. You will be charged what the carrier charges Longwood for that call. If you would like more information about the VRC and how it works, please contact the Office of Disability Resources at 434-395-2391.
Student Printing From the Computer Labs
Effective Fall 2009, students will no longer have access to free printing in the academic computing labs or library. Printing is available at the rate of nine cents per page for black and white and one dollar per page for color.
You will pay for printing charges with Lancer CA$H in the computer labs and the Greenwood Library.
To print, you will need to swipe your ID card and pay for the print job at the printer before the job is released. You should make sure that you have money on your Lancer Ca$h ID card BEFORE printing.
Problems with the Lancer CA$H purchase, should be reported to the LancerCard Center at 434-395-2715 or email lancercard@longwood.edu.
Computer Labs and Library
Please reference the Academic Computing website for class schedules and available software. http://www.longwood.edu/its/aboutlabs.htm
Computer Lab Hours:
Mon-Thurs: 8:00am-12:00 midnight
Fri: 8:00am-5:00pm
Sat: 12:00 noon-5:00pm
Sun: 1:00pm-12:00 midnight
Stevens Lab: The Stevens Lab is an Apple© high-end media lab. It is used for graphics applications only and is located in Stevens Hall. Access to this lab is via combination that must be obtained from the Art Department.
Comunication & Theater Lab:Located in the Center for Communication Studies and Theatre, this is a high-end media and design lab. It has 15 Macintosh computers, monochrome and color laser printers, and large format plotters.
Grainger Lab: The Grainger Lab is a Windows© PC lab and is located on the ground floor of Grainger Hall.
Greenwood Library: The Library is a Windows© PC facility and is located on the ground floor of the Greenwood LIbrary building in the reference area. Window© PC and Apple© multimedia stations are available.
Hiner Labs (11, 14, 16, & 20): The Hiner labs are Windows© PC labs and are located in the ground floor of Hiner Hall.
Hull Lab: The Hull Lab is a Windows© PC lab and is located on the second floor of Hull Hall in room 246.
Ruffner Lab: The Ruffner Lab is a Windows© PC lab and is located on the ground floor of the Ruffner building in room G56. **NOTE - this lab closes at 6 PM daily.
Science Lab: The Science Lab is a Windows© PC lab and is located on the ground floor of Chichester Hall in room G13.
Lab Sign-In Policy
Card access is required for all computer labs with the exception of the Stevens Lab, which uses a combination that you must get from the Art Department. Lab doors must not be propped open.
**NOTE: There are no longer lab assistants availble in the labs. Problems/questions should be reported to the Help Desk.
Notebook Computer Program
All incoming students are required to have a notebook computer. The University has chosen vendors that will allow all students/faculty/staff the opportunity to purchase a notebook computer. The laptop specs can be viewed at the following URL: http://www.longwood.edu/helpdesk/laptop. If you do not have access to view the online specifications, please contact User Support Services at ext. 4357 or helpdesk@longwood.edu to obtain a copy.
Residence Hall Network Access
There will be a network connection for each student. This enables students with appropriate computer hardware and networking software to access Longwood’s network. This includes e-mail, the Library catalogue, software libraries, and the Internet. There will be both minimum and recommended Hardware and Software Standards, for both personal computers and Macintosh computers that are to be connected to the Longwood network. These standards will be published and available to students.
Main Campus:
ALL students will be required to register
their personal computers by using our Automatic Registration System.
Follow the steps below to complete this process:
Plug in the Longwood network cable, turn on your computer.
Browse to the following website: http://www.longwood.edu
At this point, you will see the Longwood Registration page. In
order to register, you must have a valid LancerNet ID and password.
Physical device connection to the Longwood network must be made with a RJ45 to RJ45 cable. If you do not have an RJ45 to RJ45 network cable, you can purchase one at the Longwood University bookstore for approximately $8.00 or a computer store of your choice. Applications for connection to the Longwood network are for a single computer. Extension of Longwood’s network is not allowed.
Longwood Landings/Lancer Park/Longwood Village:
Network services at these locations are provided by Shentell.
There is no charge for a network connection for full-time Longwood University student.
Dial-Up Service
Access Technology provides dial-up
service for the Longwood Community. The company is based in Richmond and
provides services to VCU and GMU. Two numbers
have been created in the Farmville calling area. They also have hundreds of
local phone numbers throughout Virginia and the United States and are capable of
providing 800 number access as well as ISDN. The cost of base service for
Longwood students and affiliates is $9.75 per month (unlimited access) based on
a twelve-month contract. You may sign up for the service via the web or by
telephone. To view information on services available or to sign up online
please visit
www.longwoodu.org
Note: This information pertains to Internet access for off campus locations
only. While on campus, each student will have a connection to Longwood’s local
area network in his or her residence hall room.
If you have questions concerning Access
Technology please call their toll free support line at 1-866-355-1189.
Student Networking Guidlines
Recommended NIC cards (for PC’s & Notebook Computers)
For a PC:
Kingston 10/100 PCI Card
3Com 10/100 PCI Card
For a Notebook Computer:
Xircom Real Port 56K Modem and 10/100 network combo card PCMCIA
3Com 10/100 Network PCMCIA Card
If you have an Apple Macintosh, you need at least a Macintosh Quadra, with 8 MB RAM, and one of the suggested network cards. Most Macintosh computers come with built-in Ethernet cards. If you have a Mac without an Ethernet card, you should contact your vendor for additional information.
Wireless
A wireless network is available for student, faculty, and staff use. To learn more about Longwood's wireless network including step by step instructions on how to connect please visit: http://www.longwood.edu/helpdesk/wireless
Computer Repair Center
The purpose of the C.R.C. is to provide students with hardware/software support
and troubleshooting services for their computers. Students are to follow the guidelines below:
1. The student is to contact the R.T.A. for technical assistance first. The RTA will refer students the Computer Repair Center as necessary.
2. If the student has a Dell computer, they have the option of calling Dell directly at 1-800-234-1490 for assistance.
4. If the student has a Macintosh computer, they have the option of calling
Apple directly at 1-800-275-2273 for assistance.
Labor Rates
Services are subject to a $35.00/hour rate (out-of-warranty work, software installation, etc.).
If you need further assistance, please contact User Support Services at 4357. **Please do NOT bring your computer to User Support Services or the Computer Repair Center until such time you have seen your RTA and have been contacted to bring it in.**
Electronic Mail
Electronic Mail is available to all students. You may get your electronic mail information at User Support Services in the basement of Coyner.
There is no charge and you may keep your e-mail address for the entire time you are at Longwood and beyond. Information and Instructional Technology will use the Longwood e-mail address provided to all students for any notification purposes. Other e-mail addresses will not be maintained in LancerNet databases.
Live Mail
Students will use Live Mail, an email system based on the Exchange Labs interface powered by Microsoft Live@edu, to maintain their Longwood email accounts. Features available in the Live Mail system include a full service calendar, an address book, signatures, and much more. Additionally, Live Mail enables you to send and receive mail and view your mail folders from any where in the world! Visit Live Mail at https://outlook.com
LancerNet ID and Password
Upon admittance, each student will be assigned a LancerNet ID and password. This ID and password will be used to access Blackboard, student web pages, network registration, and Delphi. The LancerNet password must meet the complexity standards as defined in the University’s Password Management Policy and is set to expire on a one hundred and twenty day cycle. CYPHIR, a web based tool that will allow students to change their LancerNet password is available at: https://www2.longwood.edu/cyphir/cyphir_welcome.asp
Resident Technology Associate Program
The Residential Technology Associate
(RTA’s) are among the most skilled with technology on campus. Their expert technical skills combined with their enthusiasm and dedication to provide excellent service to the Longwood student body makes them an important asset to Longwood
University.
The Resident Technology Associates will provide one-on-one support, teach formal training classes and form peer technology support groups within the halls. The RTA’s and assistant RTA’s will report to
the University early each fall to
receive intensive training in what will be equivalent to a technology boot camp.
There are RTA’s assigned to each Residence Hall. Their hours are from 6PM-12AM, Monday-Thursday, Saturdays from 2PM-9PM, and Sundays from 2PM-12AM . A list of RTA’s and their telephone numbers are listed at the front desk of each Residence Hall or can also be obtained by calling User Support Services at #4357.
You may also learn more about this program at the following web site: http://www.longwood.edu/helpdesk/rta/index.htm
If you have any questions regarding this program, please contact Kim Redford at ext. 4357.
Network Tips
A computer MUST have a valid IP (Internet Protocol) address to communicate on the Longwood University Network. Each time a computer connects to LancerNet the DHCP (Dynamic Host Control Protocol) server assigns that computer an IP address. If you are having problems connecting to the network, here are some tips.
*Verify that your network cable is securely connected to both your computer’s network card and the network jack.
*If you have a desktop computer, see if the lights on the network adapter are active.
*If you continue to have problems, please contact your RTA.
Blackboard
Blackboard is a program that Longwood University utilizes to make technology more accessible and easier to integrate into the curriculum. Since the same interface is used in all courses, once students take a course using Blackboard, they won’t have to learn a new system for each additional class. Students and Professors will have features such as online surveys and quizzes, easy communication through email, threaded discussion, a real time chat with drawing board, and 24 hour access to course materials and other resources. It is recommended that students use Internet Explorer 6.0 or higher to access Blackboard and Blackboard materials for maximum compatibility. Tutorials, instructions, and overviews will be found at our Blackboard site at http://blackboard.longwood.edu . It is also recommended that you have Office programs installed for maximum compatibility. These programs are installed by default on your laptop or can be obtained by students from User Support Services for the cost of the installation CD’s.`
MyLongwood
MyLongwood is a customizable web portal for use by Longwood students, faculty, and staff. Inside MyLongwood you will find news, announcements, groups, a fully functional calendar, and much more! MyLongwood is also the place where students will go to add and drop classes and to view student account information and financial aid information.
Click here to enter myLongwood
Protecting Your Computer
Keeping our network secure is everyone’s responsibility. For complete instructions on how to keep your computer protected visit:
Windows: http://www.longwood.edu/infosec/protect_pc.htm
Macintosh: http://www.longwood.edu/infosec/protect_mac.htm