Each Longwood/Dell laptop comes with a four year next business day warranty. You are covered by this warranty at home or while on campus. You always have the option to use Dell’s direct support.

Longwood’s User Support Services is available for student computing issues Monday – Thursday from 7:45 AM until 9:00 PM, Friday from 7:45 AM until 5 PM, and Saturday 8:00 AM until 6 PM. Technicians are available to receive requests for support by telephone at 395-HELP (4357), via email at helpdesk@longwood.edu, or you may visit the office located in the basement of the Coyner building.

The Computer Repair Center

Longwood has a computer repair center located on campus where a Dell certified technician is available Monday through Friday. Prior to visiting the Computer Repair Center, you must have a work order placed through a Resident Technology Associate.

Resident Technology Associates

The first point of contact the best resource for students in support of their Longwood/Dell laptops are the Resident Technology Associates. These RTAs are students who are trained specifically on the Dell Latitudes that are available through the Longwood/Dell contract. These students are among the most skilled in technology on campus and are usually Computer Science or Computer Information Management Systems majors. Each residence hall on campus has at least one and most often several RTAs assigned for support. RTAs are available for support at nights and on weekends. Learn more about the Resident Technology Associate program at http://www.longwood.edu/helpdesk/rta/index.htm.

Dell Support After Graduation

Click here for for important information concerning support for your Dell laptop after graduation.