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2007-2008 Student Technology Handbook
Longwood University Information Technology Support Services reserves the right to alter any part of this publication at any time.
YOUR LONGWOOD UNIVERSITY LancerNet Service
Longwood University offers its resident students one analog service telephone line per room. Your phone number will be communicated to you prior to your arrival on campus through the Office of Residential and Commuter Life. Your phone number will change when you change dorm rooms on campus, but your Personal Billing Numbers (PBN’s) will remain the same throughout your time at Longwood unless it is reported lost or stolen. Your name and telephone number will be listed with the Longwood University operators unless a request to restrict the information has been made. Any requests regarding unlisted numbers should initially be made to the Registrar’s Office. A fee of $10 will be charged to replace PBNs that are lost or stolen. Please contact User Support Service if you feel someone may have unauthorized access to your PBN.
Longwood provides service to the phone ports
in each room. However, each student is responsible for supplying and maintaining
his or her own personal telephone. Repair service on the ports can be requested
through Longwood University User Support Services at #4357.
Upon checkout, occupants of a room will be billed for any repair of
damaged jacks at the rate of $10 per jack (phone,
TV, Network).
A Personal Billing Number (PBN) is assigned throughout your continued enrollment. After you have signed for your personal billing number, (click here to review and print your PBN form) it will be activated for every session you attend. If you have lost, misplaced or cannot remember your PBN, come to User Support Services, Coyner basement with your ID.
PBN Uses:
1. Long distance access
2. FAX Transmission @ USS
When you graduate, withdraw and are no longer enrolled, your PBN and all access to Longwood technology resources will be deleted. For details or questions, please contact User Support Services, Coyner Building Basement, Longwood University, 201 High Street, Farmville, VA
23909-1801, 434-395-4357.
helpdesk@longwood.edu
On campus calls: Dial the last four digits of the phone number
Off campus calls: Dial 7
and the 7 digits of the local phone number
The following exchanges are local from campus:
223, 315, 375*, 390, 391, 392, 395, 406, 414, 491*, 492*, 547, 569, 574, 581, 603, 607, 736, 767, 808,
838, 879, 969,
and 983
*As of January 15, 2002, although considered a local call, the following exchanges will have a different area code and must be dialed
7 804 followed by the phone number: 375 Cartersville and 492 Cumberland.
Please contact User Support Services for any questions concerning dialing instructions.
Long distance calls must be dialed by entering 16 , your Personal Billing Number,
7 + 1 + area code and the number you are calling. You will be billed for unanswered calls if you listen to busy signals or if you allow the phone to ring about 45 seconds after completion of dialing a long distance number. You will be charged for a one minute call. Credit will not be issued for these calls.
**Commuter students may use their PBN for long distance when on campus**
Beginning April 1, 2003, LancerNet bills will no longer be mailed to current students. LancerNet account information must be accessed on the web. An email including the current balance will be sent to all current students at there Longwood email address after each monthly billing process.
Contact User Support
Services for questions concerning billing plans.
The LancerNet billing cycle runs from the
first day of every month through the last day of every month.
An email including the current balance will be sent to all current
students at the Longwood email address after each monthly billing process.
A bill will be mailed to the
permanent address for students no longer enrolled.
If you have any questions, please contact User Support Services.
Payments in the form of check or money order
should be mailed to:
Longwood
University
Cashiering
– LancerNet
201
High Street
Farmville
VA 23909-1801
Charges that can appear on your LancerNet bill include: · Telephone · Computer repair · Computing Lab print jobs · Microsoft Software (media)
Monthly fees will not be billed as partials. No credits will be given for partial months.
Accessing LancerNet on the Web
Access LancerNet on the web from
the Current Students option on the Longwood University homepage:
http://www.longwood.edu/current
LancerNet user name and password
are required.
·
View current balance including
detail charges since your last bill
·
View and print current and past
bills
· View personal data including Longwood ID and addresses
LancerNet long distance rates are .20 cents per minute on Monday-Friday from 7AM-7PM. Nights and Weekends are .15 cents per minute. LancerNet does not charge interest, late fees or finance charges.
To make local directory assistance calls, enter 16, your nine digit Personal Billing Number and dial 7 - 411. To make a long distance directory assistance call, enter 16, your Personal Billing Number, and 7 - 1 (area code) + 555-1212. The charge for directory assistance calls will be $.60.
Longwood College no longer has the capability of allowing collect calls to be accepted on campus.
No Longwood phones allow direct calling internationally. You must have a calling card to do so. Follow the instructions provided with the card.
Complaints related to abusive, annoying, obscene, or harassing calls may be referred to the Longwood University Campus Police. Misuse, abuse, or harassment by telephone is a Federal Offense. Violations carry a severe penalty as governed by the FCC. Students are required to complete a form authorizing the Campus Police and the Communications & Technology Services to investigate these calls. Communications & Technology Services will provide to Campus Police call-station information, dorm and room number, date and time of calls. Campus Police will give the information to the appropriate office for necessary action.
Students living on campus have advantages that are built into Longwood’s Telecommunications system. Advantages include:
CALL TRANSFER: To Activate—Operate the switchhook flash by pressing the "Flash", "Link" or switchhook button on your telephone. Hear a special dial tone, dial number, announce caller in privacy, hang up.
CALL WAITING: To Respond— Hear two quick beeps during a conversation, to answer new call, operate the switchhook flash, by pressing the "Flash", "Link" or switchhook button on your telephone. First call will be placed on "hold". Talk to incoming caller. To alternate between calls, operate the switchhook flash.
3-WAY CONFERENCE: To Activate: Make first call, operate the switchhook flash by pressing the "Flash", "Link" or switchhook button. Hear special dial tone, dial second call, operate switchhook flash, and announce conference call. Hang up when conference is completed.
RING AGAIN: To Activate: Dial on campus number, hear busy signal, operate switchhook flash, dial 11, hear dial tone, hang up.
To Respond: Hear short bursts of ringing, lift handset, (number is automatically dialed).
To Cancel: Lift handset, dial 12, hear regular dial tone, hang up.
Every Longwood phone number will receive an electronic Voice Mail and message system. This is a digital voice mail answering machine.. There is no additional fee for this service. The temporary pass code for your voice mailbox is 12 + your four digit extension. You will be prompted to change your pass code the first time that you log on to the system. To record your new voice mail greeting press 82 and then 1 and follow the prompts. For more information on configuration and use of Longwood's voice mail system visit: http://www.longwood.edu/helpdesk/VoiceMail_Instructions.doc. Voice mail greetings are bound by the Longwood University honor code. You will lose the privilege of having voice mail if your greeting contains any profanity or sexual overtures. Answering machines from home will work on our system but must be set to answer within two rings.
A Fax machine for student use is located in the basement of Coyner in User Support Services (ext. 4357). The fax number is 434-395-2378. Students can send and receive faxes at this number. If someone is sending you a fax, please make sure that they attach a cover sheet with the student’s name and phone number. A fee of $1.50 for every call made while faxing will be billed to your LancerNet account. Your PBN must be active to send a fax.
All Longwood students are provided with basic cable service.
Main Campus:
For questions concerning cable TV service or to report a problem please
contact User Support Services at (434) 395-4357. To order premium
channels please contact Sudden Link Communications at 392-8144.
Longwood Landings/Lancer Park/Longwood Village:
All inquiries should be addressed to Shentell at
1-888-201-8420
The Virginia Relay center (VRC) is in service 24 hours a day, every day of the year. Anyone in Virginia can use the VRC by calling from a Text telephone (TT) 711 or 800-828-1120 or from a Standard telephone (V) 711 or 800-828-1140.
To place a call through the VRC, you call the appropriate number listed above and tell the operator the name and number of the person you are calling. The operator will place your call and transcribe from voice to text or the reverse. All calls are confidential. You will be charged what the carrier charges Longwood for that call. If you would like more information about the VRC and how it works, please contact Disability Support Services at 434-395-2391.
STUDENT PRINTING FROM THE LIBRARY & COMPUTER LABS
In order to effectively manage Longwood’s ever-growing printing costs, Academic Computing (AC) utilizes the Pharos Uniprint system for the Lab and Library laser printers. This system allows AC to track printing trends across campus.
For the Fall and Spring semesters each student is given a quota of 150 free black and white pages respectively and 75 free black and white pages for the three summer sessions. Longwood does make available color laser printing but is not included in the student quota (an additional charge per print will be billed). When the student print quota has been met, a charge of 9 cents for black and white or $1.00 for color per page will be incurred. The excess print charges appear on the student’s Longwood University LancerNet bill.
Any student who wishes to print in an Academic Computing lab or Library public research station PCs MUST use their Longwood University ID card.
Any questions concerning billing must be submitted hard copy to User Support Services or by email to helpdesk@longwood.edu.
C O M P U T E R T E C H N O L O G Y
Computer Labs and Library
Please reference the Academic Computing website for class schedules and available software. Each Lab is supervised by a Student Lab Assistant. Any student interested in becoming a Lab Assistant under the Longwood Work Study program should contact the Longwood Career Center or Longwood Lab Manager. http://www.longwood.edu/labs
Computer Lab & Library Hours:
Mon-Thurs: 7:30am-12:00pm
Fri: 7:30am-5:00pm
Sat: 12:00am-9:00pm
Sun: 1:00pm-12:00pm
Bedford Lab: The Bedford Lab is an Apple© high-end media lab. It is used for graphics applications only and is located on the ground floor of Bedford. Student Lab Assistants are on duty for assistance.
Grainger Lab: The Grainger Lab is a Windows© PC lab and is located on the ground floor of the Grainger building. Student Lab Assistants are on duty for assistance.
Greenwood Library: The Library is a Windows© PC facility and is located on the ground floor of the Greenwood building in the reference area. In the Fall of 2006, Window© PC and Apple© multimedia stations will be available. Computer Assistants are on duty.
Hiner Labs (11, 14, 16, & 20): The Hiner labs are Windows© PC labs and are located in the ground floor of the Hiner building. Student Lab Assistants are on duty for assistance.
Hull Lab: The Hull Lab is a Windows© PC lab and is located on the second floor of the Hull building in room 246. Student Lab Assistants are on duty for assistance.
Ruffner Lab: The Ruffner Lab is a Windows© PC lab and is located on the ground floor of the Ruffner building in room G56.
Science Lab: The Science Lab is a Windows© PC lab and is located on the ground floor of the Science building in room G13. Student Lab Assistants are on duty for assistance.
Lab Sign-In Policy
Sign-in procedures are required for the use of all labs. Before using any of the labs’ PCs, you are required to present a valid Longwood student id and sign-in. The Acceptable Use Policy is posted at the following web address: http://www.longwood.edu/infosec/compfac.htm. ALL students who utilize the Academic Computing Labs agree to abide by this policy and other policies relating to the labs.
All incoming students are required to have a notebook computer. The University has chosen a vendor that will give all students/faculty/staff the opportunity to purchase a notebook computer. The laptop specs can be viewed at the following URL: http://www.longwood.edu/helpdesk/laptop. If you do not have access to view the online specifications, please contact User Support Services at ext. 4357 or helpdesk@longwood.edu to obtain a copy.
Software Licensing Agreement: Longwood has negotiated a software licensing agreement with Microsoft Cooperation that allows us to provide the following software:
Microsoft Office 2003Professional Edition*
Microsoft Windows XP Professional Operating System
Microsoft FrontPage2003*
To obtain the above software, you may: Place a Work Order with your RTA or User
Support Services. There will be a labor charge at the rate of $35.00 per
hour applied to your LancerNet bill.
* This software is also available for a one time purchase (Office 2003 - $10 per copy FrontPage 2003 $6.00 per copy) through the following link: http://www.longwood.edu/helpdesk/soft_request.htm
RESIDENCE HALL- NETWORK ACCESS
There will be a network connection for each student. This enables students with appropriate computer hardware and networking software to access Longwood’s network. This includes e-mail, the Library catalogue, software libraries, and the Internet. There will be both minimum and recommended Hardware and Software Standards, for both personal computers and Macintosh computers that are to be connected to the Longwood network. These standards will be published and available to students.
Main Campus:
ALL students will be required to register
their personal computers by using our Automatic Registration System.
Follow the steps below to complete this process:
Plug in the Longwood network cable, turn on your computer.
Browse to the following website: http://www.longwood.edu
At this point, you will see the Longwood Registration page. In
order to register, you must have a valid LancerNet ID and password.
Physical device connection to the Longwood network must be made with a RJ45 to RJ45 cable. If you do not have an RJ45 to RJ45 network cable, you can purchase one at the Longwood University bookstore for approximately $8.00 or a computer store of your choice. Applications for connection to the Longwood network are for a single computer. Extension of Longwood’s network is not allowed.
Longwood Landings/Lancer Park/Longwood Village:
There is no charge for a network connection for full-time Longwood University student.
Access Technology provides dial-up
service for the Longwood Community. The company is based in Richmond and
provides services to VCU and GMU. Two numbers
have been created in the Farmville calling area. They also have hundreds of
local phone numbers throughout Virginia and the United States and are capable of
providing 800 number access as well as ISDN. The cost of base service for
Longwood students and affiliates is $9.75 per month (unlimited access) based on
a twelve-month contract. You may sign up for the service via the web or by
telephone. To view information on services available or to sign up online
please visit
www.longwoodu.org
Note: This information pertains to Internet access for off campus locations
only. While on campus, each student will have a connection to Longwood’s local
area network in his or her residence hall room.
If you have questions concerning Access
Technology please call their toll free support line at 1-866-355-1189.
Recommended NIC cards (for PC’s & Notebook Computers)
For a PC:
Kingston 10/100 PCI Card
3Com 10/100 PCI Card
For a Notebook Computer:
Xircom Real Port 56K Modem and 10/100 network combo card PCMCIA
3Com 10/100 Network PCMCIA Card
If you have an Apple Macintosh, you need at least a Macintosh Quadra, with 8 MB RAM, and one of the suggested network cards. Most Macintosh computers come with built-in Ethernet cards. If you have a Mac without an Ethernet card, you should contact your vendor for additional information.
WIRELESS
Beginning Fall 2003, Longwood faculty, staff and students will have the option to utilize Longwood's Wireless network. For more information please visit: http://www.longwood.edu/helpdesk/Wireless/index.htm .
The purpose of the C.R.C. is to provide students with hardware/software support
and troubleshooting services for their computers. Students are to follow the guidelines below:
1. The student is to contact the R.T.A. for assistance first. If no solution is reached
2. Contact User Support Services at #4357.
3. If the student has purchased a Dell computer, then they have the option of calling Dell directly at 1-800-234-1490 for assistance.
Labor Rates
Services are subject to the $35.00/hour rate.
To learn more about the Computer Repair Center Policies and Procedures at the following URL: http://www/longwood.edu/cts
If you need further assistance, please contact User Support Services at 4357. **Please do NOT bring your computer to User Support Services or the Computer Repair Center unless someone has called you ahead of time.
Electronic Mail is available to all students.
You may get your electronic mail information at User Support Services in the
basement of Coyner.
There is no charge and you may keep your e-mail address ID for the entire time you are at Longwood.
Information and Instructional Technology will use the Longwood e-mail address
provided to all students for any notification purposes. Other e-mail
addresses will not be maintained in CMS (LancerNet) databases.
Students will use WebMail, Longwood’s web based email system, to maintain their Longwood email accounts. Features available in the WebMail system include the availability of personal folders, an address book, signatures, and filters. Additionally, WebMail enables you to send and receive mail and view your mail folders from any where in the world! Visit WebMail at https://webmail.longwood.edu
Upon admittance, each student will be assigned a LancerNet ID and password. This ID and password will be used to access Longwood’s email system, student web pages, network registration, and Delphi. The LancerNet password must meet the complexity standards as defined in the University’s Password Management Policy and is set to expire on a one hundred and twenty day cycle. CYPHIR, a web based tool that will allow students to change their LancerNet password is available at: https://www2.longwood.edu/cyphir/cyphir_welcome.asp
RESIDENT TECHNOLOGY ASSOCIATE PROGRAM
The Residential Technology Associate
(RTA’s) are among the most skilled with technology on campus. Their expert technical skills combined with their enthusiasm and dedication to provide excellent service to the Longwood student body makes them an important asset to Longwood
University.
The Resident Technology Associates will provide one-on-one support, teach formal training classes and form peer technology support groups within the halls. The RTA’s and assistant RTA’s will report to
the University early each fall to
receive intensive training in what will be equivalent to a technology boot camp.
There are RTA’s assigned to each Residence Hall. Their hours are from 6PM-12AM, Monday-Thursday, Saturdays from 2PM-9PM, and Sundays from 2PM-12AM . A list of RTA’s and their telephone numbers are listed at the front desk of each Residence Hall or can also be obtained by calling User Support Services at #4357.
You may also learn more about this program at the following web site: http://www.longwood.edu/helpdesk/rta/RTApage/index.html
If you have any questions regarding this program, please contact Kim Redford at ext. 4357.
A computer MUST have a valid IP (Internet Protocol) address to communicate on the Longwood University Network. Each time a computer connects to LancerNet the DHCP (Dynamic Host Control Protocol) server assigns that computer an IP address. If you are having problems connecting to the network, here are some tips.
*Verify that your network cable is securely connected to both your computer’s network card and the network jack.
*If you have a desktop computer, see if the lights on the network adapter are active.
*If you continue to have problems, please call
Longwood University’s User Support Services at 395-HELP.
Blackboard
Blackboard
is a program that
MyLongwood is a customizable web portal for use by Longwood students, faculty, and staff. Inside MyLongwood you will find news, announcements, groups, a fully functional calendar, and much more! MyLongwood is also the place where students will go to add and drop classes and to view student account information and financial aid information.
Click here to enter myLongwood
Keeping our network secure is everyone’s responsibility. For complete instructions on how to keep your computer protected visit: http://www.longwood.edu/helpdesk/support/mainprotecting.htm