WebMail Overview/Logging In:

To access WebMail please vist: http://webmail.longwood.edu

You will access WebMail using your  Lancernet ID and password.  Your LancerNet ID is the first part before the @ symbol of your e-mail address. 

Please remember your Lancernet password will change for your e-mail and your network access as it has been (every 90 days). 

If you encounter problems (or even before you encounter problems) accessing the WebMail or network, please visit your CYPHIR (Change Your Password or Have It Reset) system to establish your security questions and secondary e-mail addresses.

Please note that while many browsers will function well with WebMail and WebCalendar, additional features like HTML formatted mail and some event notifications may require you to use Internet Explorer.

WebMail also displays items in the order they were received, which may be different than a sort by date. 

Be sure to use the Help link within WebMail to get more information about a specific feature.

WebMail Features/Benefits

Secure connections:  Between where you check your mail from (client / web browser) and the Longwood e-mail server, your ID and credentials are now encrypted to protect them from being intercepted.

Sharing of accounts / Public Folders:  Users can be given the ability to access e-mail between a group of folks in an office like "admissions@longwood.edu".  By having a shared space, anyone who has permission can access the Public folder for that address. 

This also works for people who need to give e-mail access to their administrative staff.  Instead of giving your ID and password out, (DON'T DO IT! only YOU should be using YOUR credentials!) you can configure users to be added to your folder where the assistants can access your mail with their credentials.  Here's how to do it in the new WebMail.

There are other uses to this as well.  Public folders allow many people to be able to access a folder at once, so one could be set up for the Faculty, Staff, and Student e-mail distribution lists.  Such areas would not count against your quota and with additional settings could also behave like a mini listserv.

Authenticated Sending:  With the new system, sending through your address is authenticated by the Longwood e-mail server, so you won't have to re-configure your e-mail settings every time you go on the road.  Just one set-up and you are good to go no matter who you are connected through!

Friendlier checking of e-mail from slow connections:  Have you ever checked your mail from home and had to wait a looooooong time to download an attachment before you could see any of your mail?  No longer!  With the new e-mail system, all you have to do check your mail.  Since only the headings of your messages are downloaded, you can decide what you want to read and then commit to download it if you wish. 

We are finishing the final steps for those of you who want to check your mail, disconnect, reply, and then reconnect to send your mail from home.  You may do this for reasons of time or you may have a long distance connection.  We'll update this part about what you'll need to do soon.  In the meantime, please use our WebMail service to read your mail.

Server side filtering:  Do you have important messages you want to pre-sort into folders?  Do you have a spammer sending you constant jokes and Viagra solicitations?  You can just filter the undesired messages away from your Inbox using the server side filtering through WebMail. 

With our new WebMail Junk Folder feature, this may not be as much of an issue.

If you'd rather make sure you can follow up on them in case something important comes through, you can use Outlook 2003's Junk Mail feature (faculty/staff only) which recognizes spam patterns and allows you to be protected.  You can add new senders to the Junk Mail list any time you want and can go back to review things that are "junked" automatically.

Menu Options:

Depending on the option selected for Trash folder under Preferences, you will see one of the two menus pictured on the right.  The menu to the left is what the default will be.  It will utilize a Trash folder for your deleted messages. Deleted messages will have to be moved to that folder, and then from the Trash folder, you must select the messages you wish to permanently delete and then press the Delete button near the top left side of the Trash folder.

Messages in your Trash folder do count against your quota (see below), so be sure to clean it out regularly.

PLEASE NOTE that if you are using Outlook / Eudora / Entourage / Apple Mail / etc, messages in the Trash folder on the server (the one in WebMail) will need to be deleted as well as they count against your quota.  To delete messages in your local e-mail program on your machine, you can continue to use the current delete/purge method used previously, you can move messages to the Trash folder on the server, or you can move the messages to a folder on your local machine.  All of your folders should appear as they did before in your e-mail program.

Checking Mail:

The amount of e-mail and attachments are subject to a quota amount.  Students have 12 MB of quota while faculty/staff have 45 MB of quota.  Messages and attachments contribute to your quota size.  From WebMail, your quota bar will look something like this:

You can also use Folders to organize your incoming e-mail.  Be aware that each of these messages count toward your quota as well.

For an exact file size status of your quota amount, go to Options, then Access Control.

As you view your messages, you are able to delete messages, navigate between messages using the  Prev Next links, Reply/All, Forward/Inline, add senders to your Address Book, and mark messages as Spam.

Reading Mail:

Composing Mail:

Your signature is created under the Preferences area.

When running a spell check, words believed to be misspelled will be linked as pictured below.  Choose the correct answer from the suggestions area or add your own commonly used words to the dictionary for future use.  Added dictionary words are only available in WebMail.

Be aware that the spell check does not include a grammar checker nor does it account for real words used incorrectly.

Using the HTML text button (the Internet Explorer is the only browser with this feature) will allow you to format your e-mail with HTML coding.  Please be aware that some recipients may have HTML formatting off so if you use heavy formatting, the message they receive from you may not look as you intended.

Folders in WebMail:

Students only have access to e-mail folders through WebMail.

The list of folders appearing above your messages is for copying/moving messages and not for folder navigation.

Moving items to a folder DELETES the message from the current location and places a copy in the new location while using the COPY option will have a copy in both places.

Searching for Messages in WebMail:

Using the Address Book:

Set your Preferences On How Your Messages Look:

You'll may wish to check this setting by going into your Preferences area and checking if your Time Zone is set to GMT-5:00 America|New York.

Configure the Tools: Access Control, Filters, Junk Mail Settings, Forwarding, Out Of Office Message

Message Filters: allows certain actions to occur when a message arrives in your Inbox like sending a copy to a folder named "personal" or deleting messages from that person who sends you jokes all the time.

Junk Mail Control: allows you to exclude certain folks from the Junk mail filtering

Forwarding of messages to another of your accounts if you are away (but remember you can access WebMail from everywhere!)

Automatic/Out of Office Reply: Are you out of the office or unable to respond for a little while?  Are you expecting all of your students to send you the same question?  Make an automatic reply!   Be aware that everyone who sends you a message will receive this reply automatically.

Remember that messages filtered into a folder on the server still count against your quota.

Deleting Messages:

*Trash [Empty] the Trash part is how you access your messages marked for deletion and the [Empty] part is how you can permanently delete all of your messages that are in the Trash folder.

*Compact marks your messages for deletion in-line with your other messages and works similarly to the "Purge deleted messages" feature that you may have used in the old WebMail.  We recommend you use the Trash option.

Getting Additional Help:

Exiting the System:

E-mail Filters, Safe/Blocked Lists in Previous Version of WebMail - NOT CARRIED OVER:

What WILL Be Carried Over To The New WebMail Server?

• Your Inbox and any other web based folders that you have on the server.
• Forward / Vacation reply messages
• Address Books
• Password

Disabling Junk Mail Filter On The Web Server