MOAT Frequently Asked Questions

Why do I need to take security awareness training?
Security awareness training is important in ensuring that we are all informed about our security responsibilities. The information provided in security awareness training will benefit you in your personal and professional life as you learn about topics such as malware (viruses, spyware, etc.), spam, phishing and identity theft. The training is required annually by University Policy #6131: Security Awareness and Training.

Why do I get e-mails from support@awareity.com?
Awareity provides Individual Awareness and Accountability Software (IAAS) solution called MOAT (Managed Ongoing Awareness Tools). Messages generated by the MOAT system will come from support@awareity.com. Be sure that none of your e-mail spam filters are preventing these types of messages from being delivered to your inbox.

Who must complete MOAT?
Any individual with an @longwood.edu {Exchange} email address must complete MOAT within 30 days of the account being created and annually thereafter. Faculty and staff must complete MOAT regardless of whether they are full-time, part-time, temporary, etc. Retired faculty and staff who keep their e-mail and portal accounts are also required to complete MOAT annually.
Non-Longwood employees (ex. volunteers, vendors) who are provided an @longwood.edu {Exchange} email address are also required to complete MOAT.

Who should I contact if I have questions about MOAT?
Technical Questions: Contact User Support Services at 434-395-4357 or helpdesk@longwood.edu
Compliance Questions: Contact Information Security at 434-395-2034 or infosec@longwood.edu
You may also visit our website: http://www.longwood.edu/infosec/

What will happen if I do not complete MOAT?
If you become past due in completing your MOAT training:

  • 1 Day Past Due (and until MOAT is completed): You will receive daily e-mail notices from MOAT of your past due status.
  • 2 Days Past Due: Your area Vice President or sponsor will be notified that your access will be suspended/removed if MOAT is not completed within 2 weeks.
  • 15 Days Past Due: Faculty/staff/retiree access is suspended until MOAT is complete. Access is removed for non-Longwood employees.

If your access is suspended for failure to complete MOAT you must complete MOAT from a home or public computer and call the Help Desk at 434-395-4357 to inform them that MOAT is complete. The Help Desk will inform you of when your access will be reinstated. Your access will not be reinstated immediately.

What do I need to take this training?
For best results use Microsoft Internet Explorer 5.5, Service Pack 2 or above, Safari or a Firefox browser.

Why am I getting a blank white screen when I attempt to login?
You may have a pop-up blocker installed that is preventing MOAT from loading correctly. You must allow pop-ups from the site to complete MOAT. Click here for our pop-up test page for more information.

I thought I had completed MOAT but I am still getting notices from Awareity. Why am I getting these messages?
If you are still getting messages from Awareity then you have not completed all portions of the training. On the left-hand side of the MOAT screen see the list of modules. There will be checkmarks next to all of the modules you have completed and circles next to the modules you have not completed. You must answer all of the questions correctly and agree to all of the documents in the Vault to complete the training.

How do I print my MOAT certificate?
While you are not required to provide a copy of your certificate to receive credit for completing the training, you may print your certificate at any time after completing the training.

To print your certificate:

  1. Login to MOAT.
  2. Select the "Tools" button from the bottom of the MOAT screen.
  3. Select "View and Print My Certificate of Completion."
  4. Adjust your print settings for the certificate to print in horizontal "landscape" mode.

How do I change my MOAT password?
If you know your MOAT password, you can change your password from the “Tools” menu (see the “Tools” link at the bottom of the MOAT screen). If you have forgotten your password, click “Request a new password” on the MOAT login screen. If you use the “Request a new password” feature please be aware that the new password will be e-mailed to you, but there may be a delay in receiving the message.

Passwords must meet the following requirements:

  • Must be 8 characters in length
  • Must not be a recently used password
  • Must contain at least three of the following four
    • Lowercase letters (a through z),
    • Uppercase letters (A through Z),
    • Numbers (0 through 9),
    • Special Characters (~!@#$%^&*?;:+=_-)

I am having trouble changing my password. What could be the problem?
We have found in the past that a "cached web page" will sometimes keep responding that the password has already been utilized. "Cached" web pages are pages your web browser has visited that the browser has kept a local copy of to make future loading faster.  The problem is that you are sometimes stuck with "old" pages when viewing. 

Visit http://www.wikihow.com/Clear-Your-Browser's-Cache for how-to style instructions on clearing the cache across multiple broswers.