Longwood students, faculty and staff may access the Library's restricted subscription database services from off campus using any commercial Internet service provider (ISP).  Off-campus access to restricted resources is limited to current Longwood students, faculty, and staff. 

To access our databases:

1. From the Find Articles menu, choose either "Databases by Subject" or "Databases A-Z."
2. Select and click on the desired database. You will be directed to a blue Login Page.
3. Enter your LancerNet ID and Password and click the "Login Now" button.
4. Indicate that you want proceed with a secure connection when the popup box appears.
5. Once you are validated, you may move between restricted databases without interruption. Your validation will remain in effect for one hour or until you next start your web browser.

Here is an example of the validation dialog box that will appear when you select a database: 

Please direct questions concerning connecting and IDs /passwords for  this service, including receiving a "Bad ID or Password" status error, to the User Support Services Help Desk at 434.395.4357.

For questions regarding how to search a database, please see Ask a Librarian to contact the Library Information Desk by phone, instant messaging, or email.

Troubleshooting access errors

• Do not use proprietary browsers that come with providers such as AOL, Compuserve, Walmart Connect, etc. AOL users who use the AOL browser may receive a "566 Response HTTP Version Unsupported" error. Use Internet Explorer instead.
• The latest version of Internet Explorer works best. If you do not know what version you are using, open Internet Explorer and choose "Help | About Internet Explorer" from the menu. Version 6 and above is preferable. If you are using anything below version 5, you should upgrade.
• You must have cookies enabled in order for the proxy server to work. From the Internet Explorer menu, choose "Tools | Internet Option" and then click the "Privacy" tab. Your setting should be Medium or Low. Also, click the "Edit" button for "Web Sites" and add "longwood.edu" (no quotes) to "Allow" so that cookies from the Longwood proxy server will always be accepted.
• Disable Internet Explorer's Content Advisor. To disable it, from the menu choose "Tools | Internet Options" and then click the "Content" tab. If the button says "Disable" you need to click it to disable the advisor.
• Turn off accelerator software used with dial-up connections. Users with accelerator software running may receive a "400 Bad Request. The HTTP request that was submitted is invalid or malformed. The hostname in the URI does not match the Host header" error.
• If you call User Support Services or the Library Information Desk for help, please indicate the date and time of the problem, what you were trying to access, the error you received and at what point in the process, the browser and version that you were using, and the connection speed and internet provider you were using.