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WELCOME! This site contains important information and forms pertaining to RCL’s
Front Desks.
Desk
Aide Application
We are glad that you are interested in
becoming a Desk Aide. Before you apply, you should know a few things:
Position
Description: The Desk Aide (DA) position is a critical “frontline” position
within Residential and Commuter Life operation at Longwood University. First
and foremost, a Desk Aide is responsible for knowing, voicing, modeling, and
motivating students and guests to adhere to expectations of Longwood University
related to the policies, procedures, safety and security of the Longwood managed
communities.
A Desk Aide is a representative of Longwood University, a source of information
for residents and guests, and a liaison to Residential and Commuter Life and
other University offices essential to the proper management, maintenance, and
safety of the residence halls. When at the residence hall service desk, Desk
Aides are the most accessible Residential and Commuter Life staff members. It is
imperative, that while working, Desk Aides personally accept responsibility and
accountability for the service, support, safety and security of the residence
hall(s) to which they are assigned. Some of the responsibilities include
monitoring “tailgating”, managing keys, answering, questions, and serving as the
Service Center of First Impressions.
Main Campus
Desk Aides must be eligible for Federal Work Study (FWS). To check if you have
FWS, you can go onto the "myLongwood" under Financial Aid Award Information by
year. If you have been awarded FWS, the amount will be located at the top of
the page. You can also contact the Finical Aid office (X2077), and someone from
there can tell you.
Desk Aides are required to work some
nights and weekends. They are also required to stay later and arrive earlier
than other students during breaks.
As a Desk Aide, you will represent
Longwood, and you are expected to act accordingly.
If you are interested in becoming a Desk
Aide, click on the link below, print off an application, complete it, and take
it to the RCL office located in Lancaster G-13. The Desk Coordinator will
contact you after she has reviewed your application.
Click here for:
Desk
Aide Manual
All Desk Aides are required to read,
understand, and adhere to the procedures presented in this manual.
Click Here For the Desk
Aide Manual
Desk Aide Quiz
The following quiz was developed to
assure that Desk Aides have read and understood the Desk Aide Manual. You will
only have to complete the quiz if asked to do so by supervising staff members.
Click Here for the Desk Aide Quiz
Procedures At A Glance
The following checklists are for various
activities at the desk
Tasks That Should Be Completed During Your Shift
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Swipe Cards
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Put up name tag
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(DAs) Fill out time sheet
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Fill out Communication Log (be sure that you’ve gone back
since the last time you worked and
answer all the questions of the day)
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Attempt to retrieve all checked out items (Information
Located in Logs)
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Count money in equipment and key boxes
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Clean up any mess you may have made
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Swipe card
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If no one has arrived to take over upon the completion of
your shift, perform the following tasks:
-
o
Hang the “Temporary Closed” sign
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o
Turn off the computer
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o
Turn off heater
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o
Lock key cabinet
Fire Alarm & Fire Drill Checklist
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DO NOT PANIC!! Take slow deep breaths and follow the
rest of the instructions.
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Note the location of the alarm on the fire alarm box.
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Call X-911, State the following: “My name is
____________, and I am a desk aide in _________ Hall. We have a fire alarm
sounding on the (location of the alarm). Stay on the line until told to do
so otherwise.
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If your building has elevators, and a RA or the REC has
not already done so, get the elevator shut off key from the loaner key box,
and call the elevators down, and turn them off.
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The RAs need to have the fire binder. If they haven’t
come to get it, grab it, put the “fire sock” on the door, lock the desk, and
wait by the front doors with the elevator keys for the Campus Police, if you
have them. If you do not have the keys, move to the other side of the road.
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Assist with getting people back into the building once
the all clear has been given.
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Remain available to assist staff and emergency personnel.
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