WELCOME!  This site contains important information and forms pertaining to RCL’s Front Desks.

 Desk Aide Application 

We are glad that you are interested in becoming a Desk Aide.  Before you apply, you should know a few things:

Position Description: The Desk Aide (DA) position is a critical “frontline” position within Residential and Commuter Life operation at Longwood University.  First and foremost, a Desk Aide is responsible for knowing, voicing, modeling, and motivating students and guests to adhere to expectations of Longwood University related to the policies, procedures, safety and security of the Longwood managed communities.

A Desk Aide is a representative of Longwood University, a source of information for residents and guests, and a liaison to Residential and Commuter Life and other University offices essential to the proper management, maintenance, and safety of the residence halls.  When at the residence hall service desk, Desk Aides are the most accessible Residential and Commuter Life staff members. It is imperative, that while working, Desk Aides personally accept responsibility and accountability for the service, support, safety and security of the residence hall(s) to which they are assigned.  Some of the responsibilities include monitoring “tailgating”, managing keys, answering, questions, and serving as the Service Center of First Impressions.

Main Campus Desk Aides must be eligible for Federal Work Study (FWS).  To check if you have FWS, you can go onto the "myLongwood" under Financial Aid Award Information by year.  If you have been awarded FWS, the amount will be located at the top of the page.  You can also contact the Finical Aid office (X2077), and someone from there can tell you.

Desk Aides are required to work some nights and weekends.  They are also required to stay later and arrive earlier than other students during breaks.

As a Desk Aide, you will represent Longwood, and you are expected to act accordingly.

If you are interested in becoming a Desk Aide, click on the link below, print off an application, complete it, and take it to the RCL office located in Lancaster G-13.  The Desk Coordinator will contact you after she has reviewed your application.

Click here for:

 Desk Aide Manual

All Desk Aides are required to read, understand, and adhere to the procedures presented in this manual. 

Click Here For the Desk Aide Manual

Desk Aide Quiz

The following quiz was developed to assure that Desk Aides have read and understood the Desk Aide Manual.  You will only have to complete the quiz if asked to do so by supervising staff members. 

Click Here for the Desk Aide Quiz

 Procedures At A Glance

The following checklists are for various activities at the desk  

Tasks That Should Be Completed During Your Shift

• Swipe Cards

• Put up name tag

• (DAs) Fill out time sheet

• Fill out Communication Log (be sure that you’ve gone back since the last time you worked and
  answer all the questions of the day)

• Attempt to retrieve all checked out items (Information Located in Logs)

• Count money in equipment and key boxes

• Clean up any mess you may have made

• Swipe card

• If no one has arrived to take over upon the completion of your shift, perform the following tasks:

• o       Hang the “Temporary Closed” sign

• o       Turn off the computer

• o       Turn off heater

• o       Lock key cabinet

Fire Alarm & Fire Drill Checklist

• DO NOT PANIC!!  Take slow deep breaths and follow the rest of the instructions. 

• Note the location of the alarm on the fire alarm box.

•  

• Call X-911, State the following:  “My name is  ____________, and I am a desk aide in _________ Hall.  We have a fire alarm sounding on the (location of the alarm).  Stay on the line until told to do so otherwise.

• If your building has elevators, and a RA or the REC has not already done so, get the elevator shut off key from the loaner key box, and call the elevators down, and turn them off.

• The RAs need to have the fire binder. If they haven’t come to get it, grab it, put the “fire sock” on the door, lock the desk, and wait by the front doors with the elevator keys for the Campus Police, if you have them. If you do not have the keys, move to the other side of the road.

• Assist with getting people back into the building once the all clear has been given.

• Remain available to assist staff and emergency personnel.