I.    Biological Explanation for Emotion

II.    Social Explanation for Emotion

III.    Intermediate Position:  Schacter and Singer

        A.    Experiment
        B.    Findings

IV.    Interactive Perspective: Hochschild)

        A.    Emotion Norms (Feeling Rules)
        B.    Emotion Work
                1.    surface acting
                2.    deep acting
        C.    Institutionalizing and Selling Emotion