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FREQUENTLY ASKED QUESTIONS
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How can I pay my fees by Credit Card?
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How do I avoid paying a late
payment fee?
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How much is the late payment fee?
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What if my payment arrives one day late?
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What if I need to withdraw funds from an investment
account and the funds will not be available until after the due date?
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What if I am a degree-seeking undergraduate and I didn't
receive a bill?
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What if I have financial aid or some other form of tuition assistance
that is not listed on my billing statement? May I deduct the tuition
assistance from my billed balance and pay only the difference?
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What if, during open registration, I do not register for my full
schedule and I receive a bill for only part-time tuition & fees… If
I later register for additional credit hours, to avoid a late payment fee,
when do I need to pay for the additional charges? Or (similar
situation), what if I am fully registered, and fully billed for tuition
and fees, but I later add housing and/or a meal plan… To avoid a late
payment fee, when do I need to pay for the additional room and/or board
charges?
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Using
the WIN-Web system, after registering for a semester, how much time must
pass before my tuition & fee account will display accurate
"current due" information?
How do I avoid paying a late payment fee?
Please note the policy as stated in the section “General
Billing Information”. Graduate students, non-degree seeking students,
and undergraduate students who are admitted after the billing date should
plan to pay for their courses at the time of registration. Pre-registered
degree-seeking undergraduate students should plan to pay for their courses
by the due date listed under the section “Billing and Payment Schedules”.
In most cases, only pre-registered degree-seeking undergraduate students
will be sent bills. However, any student who receives a bill should pay by
the due date printed on the bill to avoid late payment fees.
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How much is the late payment fee?
The late payment fee is 10% of the past due amount.
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What if my payment arrives one day late?
Payments must be received by Longwood University on, or before, the due date. Any
account with an unpaid or unsecured balance after 5:00pm on the due date will
be subject to a non-refundable late payment fee.
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What if I need to withdraw funds from an investment account and the
funds will not be available until after the due date?
Late payment fees will be assessed in such situations. We recommend that
you plan withdrawals of funds so that the funds will be available in time
to meet the payment deadline. However, if you find yourself in this
situation, please contact the Office of Student Accounts to let us know
that payment will be forthcoming. (This will help to prevent the possible
cancellation of your student schedule.)
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What if I am a degree-seeking undergraduate and I didn’t receive a
bill?
Approximately one month before each semester’s payment due date,
Longwood University generates a bill for each pre-registered degree-seeking
undergraduate student. (Please reference the section “Billing and
Payment Schedule” for due dates.) If you do not receive a bill and the
due date is approaching, you are encouraged to contact the Office of
Student Accounts for your account balance due. Failure to receive a
billing statement will not waive the requirement for payment when
due. Pre-registered degree-seeking undergraduate students who do not
receive bills should review their records to be certain that Longwood University
has
been informed of any address changes. It is a student’s responsibility
to make certain that all permanent, local, and (if applicable) billing
addresses are current.
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What if I have financial aid or some other form of tuition assistance
that is not listed on my billing statement? May I deduct the tuition
assistance from my billed balance and pay only the difference?
Please reference the section “Important Notes Regarding Payments and
Deductions to Payments”. This section should answer most of your
questions related to subtracting the various forms of tuition assistance.
Please note that it is never a good idea to subtract an amount from your
payment without first confirming that the tuition assistance is fully “secured”.
Please contact Longwood University’s Office of Student Accounts or Longwood University’s
Office of Financial Aid for specific guidance related to tuition
assistance.
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What if, during open registration, I do not register for my full
schedule and I receive a bill for only part-time tuition & fees… If
I later register for additional credit hours, to avoid a late payment fee,
when do I need to pay for the additional charges? Or (similar
situation), what if I am fully registered, and fully billed for tuition
and fees, but I later add housing and/or a meal plan… To avoid a late
payment fee, when do I need to pay for the additional room and/or board
charges? Students are responsible for paying (or securing with adequate financial
aid) all calculated charges on, or before, the semester’s due date, or
late fees may be applied… As stated in the Longwood University Catalog:
Revised bills will not be sent for courses added after the open
registration deadline. Also, revised bills will not be sent for changes
made to housing assignments and/or meal plans after the open registration
deadline. Students requesting changes after the billing date are
encouraged to contact the Office of Student Accounts for updated
balances.
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Using
the WIN-Web system, after registering for a semester, how much time must
pass before my tuition & fee account will display accurate
"current due" information?
For most students, accurate tuition & fee
balances may be viewed, on-line, immediately following completion of the
student's registration. There are, however, certain circumstances
which may, temporarily, cause inaccurate balance due information to appear
on a student's billing screen.
If any of the following registration/student-status conditions apply, then
it is recommended that you contact the Office of Student Accounts for
verification of your "current due" and payment information:
1. Mixed Schedules: Students registered for a combination of
"On-Campus" (Farmville-based) and "Off-Campus" (SVHED-based)
courses.
2. International Study Programs: Students registered to
participate in Longwood University-approved study abroad programs.
3. Student Teaching Abroad Assignments: Students registered to
earn Longwood University credit hours while student teaching abroad.
4. One-for-One Exchange Programs: Longwood University students
or foreign students registered to participate in reciprocal study abroad
programs.
5. Part-time Residential Students: Students granted special
permission to reside in Longwood University dormitories (or
Longwood-leased-housing) while registered only "part-time"
(fewer than 12 credit hours / semester).
6. Academic Common-Market: Out-of-State students admitted to
Longwood University under a Southern Regional Education Board-approved
consortium agreement authorizing Virginia (In-State) tuition rates.
7. Special Arrangement Contracts: Out-of-State students
employed by a Virginia employer for whom the (Virginia) employer has
agreed to assume the liability for paying. To be eligible for
In-State tuition rates, a signed contract between the employer and
Longwood University must be on file with the Office of Student Accounts.
8. War Orphan Waiver Program: Students for whom a Department
of Veterans Affairs "War Orphan Waiver" form has been approved
and received by Longwood University's Office of Student Accounts.
9. Senior Citizen Waiver Program: Students for whom a (per
semester) Code-of-Virginia-approved "Senior Citizen Waiver" form
has been completed/approved with Longwood University's Office of
Registration.
10. 3rd Party Tuition Assistance: Any student for the
benefit of whom an outside agency has approved, and delivered to Longwood,
a guarantee of payment directly to the University. Advance credit
for tuition assistance may be granted for the following types of 3rd party
tuition assistance:
1) Employer-approved
Tuition Assistance
2) Department of
Rehabilitation (DRS) Assistance
3) Department for the
Blind & Vision Impaired (DBVI) Assistance
4) State (Virginia and/or
Out-of-State) Guaranteed-Prepaid
Tuition & Fee Programs
5) Virginia State
National Guard Assistance
6) Federal Army
Continuing Education System (ACES)
Assistance (National Guard, Army Reserve, etc)
7) ROTC Scholarships =
Signed Contract Required
8) Miscellaneous
Outside-Agency-Issued Scholarships
9) Other 3rd Party
Guaranteed Tuition Assistance Programs
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Question: How do I access my student account
information in the MyLongwood portal?
Answer: The portal is available at
https://my.longwood.edu. You will find your student account
information on the Student tab in the My Student Account channel in the
portal.
Question: Will I have to have a user ID and
password to access the myLongwood portal?
Answer: Yes, you will log on to the portal
using your LancerNet ID and password (the same credentials that you use
to access your Longwood email).
Question: Will my student account information
be sent to me in the mail?
Answer: No, your student account
information will be available in the MyLongwood portal ONLY. This
information WILL NOT be sent to you in the mail.
Question:
Does Longwood offer a Monthly Payment Plan?
Answer: Yes, Longwood offers a new web
based automated Monthly Payment Plan through a new software program,
TouchNet. Payment methods (Visa, MasterCard, debit or credit card, ACH
drafts from saving or checking accounts) are selected by the user and
will be automatically drafted on the first business day of each
month. The automated payment schedule is set upon enrollment. No
other action is necessary for the payments to draft from the payment
method selected at enrollment in the plan.
Payments for the Fall semester are August 1,
September 1, October 1 and November 1. Payments for the Spring semester
are December 1, January 1, February 1 and March 1.
Question: Will I receive my account information
via my Longwood email account?
Answer: You will receive notification via
your Longwood email account when you need to address your account
information in the portal.
Question: What is TouchNet?
Answer: TouchNet is a web based service
that will provide online, self-service
access to the student account, billing history, payment plans, and
automated payment methods using your Visa or Mastercard(debit or credit)
or drafts from bank accounts. TouchNet will be available to you via the
myLongwood portal.
Question: Who can access my TouchNet account?
Answer:
Touchnet will enable students to designate authorized users (parents,
grandparents, guardians, etc) to access and manage their account.
Question: Will my authorized users access
TouchNet via the myLongwood portal?
Answer: No, authorized users will enter
TouchNet directly through a provided link. Access to the myLongwood
portal requires a LancerNet ID and password, authorized users will be
provided with a password directly into the TouchNet system. Once
an authorized user is set up by the student, the system generates an
email notification to the authorized user with the website and password
for TouchNet.
Question: How do payments in TouchNet work?
Answer: Payments can be made using your
Visa or MasterCard (debit or credit) or draft from your checking or
savings account from the.
TouchNet also allows the
Cashier’s Office to accept Visa, MasterCard (debit or credit)..
Question: Can I make payments by check?
Answer: Longwood University may process
paper checks electronically beginning with 2007 fall payments. If you
deliver a check in-person, mail it to the college, or place in our drop
box location, your paper check will be converted to an electronic
Automated Clearing House (ACH) transaction.
Question: What if I prefer not to have my
account electronically debited?
Answer: If you don’t wish to have your
account electronically debited, you must mail your payments to Longwood
University Processing Center, 201 High Street, Farmville, Va. 23909.
Question: Are instructions on how to use the
portal available to me?
Answer: Yes, a video tutorial on general
navigation and customization of the portal can be accessed on the
Tutorial tab within the portal or in the General Support section of this
website.
Question: Who do I contact if I have
questions?
Answer: If you have questions concerning
access to or functionality of the MyLongwood portal please contact User
Support Services at (434) 395-4357 or email
helpdesk@longwood.edu. If you have questions about your account
contact the Student Account office at (434) 395-2067 or email
studentaccounts@longwood.edu.
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