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The Noel-Levitz SSI


The Noel-Levitz Student Satisfaction Inventory (SSI) is a nationally benchmarked survey that measures student satisfaction within the context of what students feel is most important.  With high indicators of reliability and validity, seventy items were created to statistically and conceptually span twelve scales that have proven to influence college completion rates and strengthen the quality of student life and learning.   


  • Academic Advising Effectiveness assesses the academic advising program, evaluating advisors and counselors on their knowledge, competence, approachability, and personal concern for students.
  • Campus Climate evaluates how the institution promotes a sense of campus pride and belonging.
  • Campus Life assesses the effectiveness of a variety of student life programs as well as campus policies and procedures to determine students' perceptions of their rights and responsibilities. 
  • Campus Support Services assesses the quality of support programs and services. 
  • Concern for the Individual assesses commitment to treating each student as an individual, including groups who deal personally with students (e.g., faculty, advisors, counselors, and staff).
  • Instructional Effectiveness measures students' academic experiences, the curriculum, and the campus's commitment to academic excellence.
  • Recruitment and Financial Aid Effectiveness measures the competence of admissions counselors, along with students' perceptions of the financial aid programs.
  • Registration Effectiveness assesses registration and billing, including how smooth the registration process is.
  • Responsiveness to Diverse Populations assesses the institution's commitment to specific groups of students enrolled at the institution (e.g., under-represented populations, students with disabilities, commuters, part-time students, and adult learners).
  • Safety and Security measures the campus's responsiveness to students' personal safety and security.
  • Service Excellence measures quality of service and personal concern for students in various areas of campus.
  • Student Centeredness measures the institution's attitude toward students and the extent to which they feel welcome and valued.


In the spring of 2013, the SSI was administered to all 4,528 enrolled Longwood students via email.  A total of 792 students completed the survey yielding an 18% response rate.  A complete listing of all summary reports can be found below. 



Aspiring to better understand the expectations and experiences of Longwood students from multiple perspectives, comparative group reports have been prepared on the following sub-groups:  Varsity Athletes; Those indicating a Disability; Men, Women, and Non-White Students; Those with varying Class Level and College Affiliation; Those who indicated LU as a First Choice Institution and Not-First Choice Institution, and High Achieving Students.  These Comparative Group Reports provide an internal comparison of the SSI results from the sub-group of Longwood respondents to those of all 792 Longwood respondents.  Each report summarizes results across the twelve scales in order of importance; then by item in the order that they comprise each scale; again in sequential order; and, lastly, across the three summary overall satisfaction measures.



Performance Gap (PGap) - the PGap is the difference between the importance and satisfaction ratings; the larger the PGap, the greater the discrepancy between what students expect and their current level of satisfaction

Standard Deviation (SD) - the SD represents the variability in the satisfaction scores; the larger the SD, the greater the variability in the students’ responses

Mean Difference - the difference in the LU (or subset of LU students) and the comparison group satisfaction means; a positive mean difference is preferred and at levels that are statistically significant as indicated by asterisks