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Frequently Asked Questions

Who can access wireless at Longwood?

All students, faculty, and staff have access to Lancernet wireless at locations across campus. Click here to view the LancerNet wireless coverage map. Students also have access to Shentel Wi-Fi in their residence hall rooms or Longwood managed apartment.


I will be visiting campus; can I connect to Longwood's Wireless Network?

A wireless network is available to visitors of the University. You do not need to obtain any prior approvals for this access.  The visitor wireless network will simply appear in your available wireless connections list as "LancerNetVisitor". Upon connecting, a web authentication page will display prompting you to register by entering an email address.     


How can I remove my logon credentials if I changed my LancerNet password?

Instructions to change your credentials for accessing Longwood's wireless network.


Who can I call if I'm having problems with LancerNet wireless?

The Longwood University Helpdesk is open from 7:45 am - 7 pm Monday - Thursday and 7:45 am - 5pm on Friday and can be reached by phone at (434)395-4357 or by email at helpdesk@longwood.edu. After hours all students have support from the Resident Technology Associates.


Who can I call if I'm having problems with Shentell wireless?

For support of Shentel’s wireless network you should call their support desk at #1-855-267-7289. Support is available at this number 24 hours per day, 7 days per week.