Student Technology Handbook
Longwood University Information Technology Support Services reserves the right to alter any part of this publication at any time.
Printing Services offers faxing service for students.
All Longwood students are provided with basic cable service.
For questions concerning cable TV service or to report a problem please contact Shentel at 1-855-267-7289
The Virginia Relay center (VRC) is in service 24 hours a day, every day of the year. Anyone in Virginia can use the VRC by calling from a Text telephone (TT) 711 or 800-828-1120 or from a Standard telephone (V) 711 or 800-828-1140.
To place a call through the VRC, you call the appropriate number listed above and tell the operator the name and number of the person you are calling. The operator will place your call and transcribe from voice to text or the reverse. All calls are confidential. You will be charged what the carrier charges Longwood for that call. If you would like more information about the VRC and how it works, please contact the Office of Disability Resources at 434-395-2391.
Printing is available at the rate of nine cents per page for black and white and one dollar per page for color.
You will pay for printing charges with Lancer CA$H in the computer labs and the Greenwood Library.
To print, you will need to swipe your ID card and pay for the print job at the printer before the job is released. You should make sure that you have money on your Lancer Ca$h ID card BEFORE printing.
Problems with the Lancer CA$H purchase, should be reported to the LancerCard Center at 434-395-2715 or email email@example.com.
Please visit the Academic Computing website for lab hours and available software.
Communication & Theater Lab: Located in the Center for Communication Studies and Theatre, this is a high-end media and design lab. It has 15 Macintosh computers, monochrome and color laser printers, and large format plotters.
Grainger Lab: The Grainger Lab is a Windows© PC lab and is located on the ground floor of Grainger Hall.
Greenwood Library: The Library is a Windows© PC facility and is located on the ground floor of the Greenwood LIbrary building in the reference area. Window© PC and Apple© multimedia stations are available.
Hiner Labs (11, 16, & 20): The Hiner labs are Windows© PC labs and are located in the ground floor of Hiner Hall.
Hull Lab: The Hull Lab is a Windows© PC lab and is located on the second floor of Hull Hall in room 246.
Ruffner Lab: The Ruffner Lab is a Windows© PC lab and is located on the ground floor of the Ruffner building in room G56. **NOTE - this lab closes at 5 PM daily.
Science Lab: The Science Lab is a Windows© PC lab and is located on the ground floor of Chichester Hall in room G13.
Lab Sign-In Policy
Card access is required for all computer labs with the exception of the Stevens Lab, which uses a combination that you must get from the Art Department. Lab doors must not be propped open. **NOTE: There are no longer lab assistants available in the labs. Problems/questions should be reported to the Help Desk.
All incoming students are required to have a laptop computer. Learn more about Longwood's laptop requirement and view minimum specification recommendations at http://www.longwood.edu/usersupport/laptop.htm.
There will be a network connection for each student in their residence hall/apartment. ALL students will be required to register their personal computers with Shentel. Follow the steps below to complete this process:
Plug in the Longwood network cable, turn on your computer.
Navigate to an Internet browser.
At this point, the sign-in page will appear. Click on "Please click here to register..."
Follow the on-screen instructions and click "Submit".
It may take a few minutes for you Internet connection to begin working.
Access Technology provides dial-up service for the Longwood Community. The company is based in Richmond and provides services to VCU and GMU. Two numbers have been created in the Farmville calling area. They also have hundreds of local phone numbers throughout Virginia and the United States and are capable of providing 800 number access as well as ISDN. The cost of base service for Longwood students and affiliates is $9.75 per month (unlimited access) based on a twelve-month contract. You may sign up for the service via the web or by telephone. To view information on services available or to sign up online please visit http://www.longwoodu.org/
Note: This information pertains to Internet access for off campus locations only. While on campus, each student will have a connection to Longwood's local area network in his or her residence hall room.
If you have questions concerning Access Technology please call their toll free support line at 1-866-355-1189.
A wireless network is available for student, faculty, and staff use. To learn more about Longwood's wireless network including step by step instructions on how to connect.
The purpose of the C.R.C. is to provide students with hardware/software support and troubleshooting services for their computers. Students are to follow the guidelines below:
1. The student is to contact the RTA for technical assistance first. The RTA will refer students the Computer Repair Center as necessary.
2. If the student has a Dell computer, they have the option of calling Dell directly at 1-800-234-1490 for assistance.
4. If the student has a Macintosh computer, they have the option of calling Apple directly at 1-800-275-2273 for assistance.
If you need further assistance, please contact User Support Services at 434.395.4357.
**Please do NOT bring your computer to User Support Services or the Computer Repair Center until such time you have seen your RTA and have been contacted to bring it in.**
Electronic Mail is available to all students. You may get your electronic mail information at User Support Services in the basement of French.
Students use Live Mail, an email system based on the Exchange Labs interface powered by Microsoft Live@edu, to maintain their Longwood email accounts. Features available in the Live Mail system include a full service calendar, an address book, signatures, and much more. Additionally, Live Mail enables you to send and receive mail and view your mail folders from any where in the world! Visit Live Mail at https://portal.microsoftonline.com/.
Upon admittance, each student will be assigned a LancerNet ID and password. This ID and password will be used to access Canvas, student web pages, network registration, and Delphi. The LancerNet password must meet the complexity standards as defined in the University's Password Management Policy and is set to expire on a one hundred and twenty day cycle. CYPHIR, a web based tool that will allow students to change their LancerNet password is available at: https://piedmont.longwood.edu/cyphir/
The Residential Technology Associate (RTA's) are among the most skilled with technology on campus. Their expert technical skills combined with their enthusiasm and dedication to provide excellent service to the Longwood student body makes them an important asset to Longwood University.
The Resident Technology Associates will provide one-on-one support, teach formal training classes and form peer technology support groups within the halls. The RTA's and assistant RTA's will report to the University early each fall to receive intensive training in what will be equivalent to a technology boot camp.
There are RTA's assigned to each Residence Hall. Their hours are from 6PM-12AM, Monday-Thursday, Saturdays from 2PM-9PM, and Sundays from 2PM-12AM . A list of RTA's and their telephone numbers are listed at the front desk of each Residence Hall or can also be obtained by calling User Support Services at 434.395.4357.
You may also learn more about our Resident Technology Associates.
If you have any questions regarding this program, please contact Kim Redford at 434.395.
Canvas is a program that Longwood University utilizes to make technology more accessible and easier to integrate into the curriculum. Since the same interface is used in all courses, once students take a course using Canvas, they will not have to learn a new system for each additional class. Students and Professors will have features such as online surveys and quizzes, easy communication through email, threaded discussion, a real time chat with drawing board, and 24 hour access to course materials and other resources. Tutorials, instructions, and overviews will be found at our Canvas site at http://guides.instructure.com/.
It is also recommended that you have Office programs installed for maximum compatibility.
MyLongwood is a customizable web portal for use by Longwood students, faculty, and staff. Inside MyLongwood you will find news, announcements, groups, a fully functional calendar, and much more! MyLongwood is also the place where students will go to add and drop classes and to view student account information and financial aid information.
Keeping our network secure is everyone's responsibility. For complete instructions on how to keep your computer protected visit:
- Student Faxing
- Cable TV
- Virginia Relay Center
- Student Printing From the Computer Labs
- Computer Labs and Library
- Laptop Computer Program
- Residence Hall Network Access
- Dial-Up Service
- Computer Repair Center
- Electronic Mail
- LancerNet ID and Password
- Resident Technology Associate Program
- Protecting Your Computer