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User Support Services

Crystal providing phone support at User Support Services front desk

Technical Support


Where to Find Us

User Support Services is located in the basement of the French Hall, which is located on High Street next to Tabb Hall. 

View the campus map (pdf)



What's New??

myLongwood Changes

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Student Network Services

Information regarding student network access:

Residence Hall/Longwood Managed Apartments:

Hard wired and wireless network services in the residence halls and Longwood managed apartments are provided by Shentel.

Students in need of registration or networking assistance in Longwood managed rooms or apartments can call Shentel at 1-855-267-7289.

 LancerNet Network Services:

It is important to note that Longwood LancerNet wireless is also available in some locations on campus (Library, Academic Buildings, Brock Commons, etc.). The Longwood wireless network is named LancerNet and is accessed using the LancerNet ID and password.  

If you are experiencing issues with LancerNet or have any other technological problem please contact your RTA. If you are unsure of who your RTA is a list may be found here



Submit A Work Order


(on campus):

From campus, log on to our Customer Support website to submit your work order. You will use your Longwood email address and your LancerNet password to access the system.

(off campus):

Send an email to helpdesk@longwood.edu detailing your name, issues that you are experiencing, contact information and a good time to connect with you in regards to this issue.