Longwood University is committed to providing ample means by which students can share their concerns and suggestions and formally issue a complaint or grievance.
The following table includes links to academic and non-academic procedures that are to be used for
|Office Name/Type of Complaint||Link to Information|
|Academic Suspension Appeals|
|Accessibility Resources||Accessibility Resources Grievance Procedure|
|Bias Incidents / Title VI (for student behavior)||Say Something Reporting Form|
|Complaints about Faculty, Teaching and/or Curriculum||
If you have any questions about filing a faculty, teaching and/or curriculum complaint, please use this link to find a list of academic departments and programs and contact the following people in this order until the complaint is resolved. Decisions regarding complaints are final at the conclusion of the process below:
|Complaints about Longwood Students||Student Handbook – Filing of Disciplinary Charges|
|Complaints about Staff Members||
If you have complaints about a staff member, please use this link to find a list of offices and services and contact the following people in this order until the complaint is resolved. Decisions regarding complaints are final at the conclusion of the process below.
|Counseling and Psychological Services||Counseling and Psychological Services Complaints Procedure|
|Grade Appeals||See Grade Appeals in the Undergraduate or Graduate Catalog|
|Graduate Student Academic Appeals||See Academic Regulations in the Graduate Catalog|
|Hazing/Abusive Behavior||Student Handbook – Filing of Disciplinary Charges and Notification of Hearing, and/or Say Something|
|Modification of Undergraduate Degree Requirements||Policy on Modification of General Education or Additional Degree Requirements & Procedure for Petitioning|
|Parking Appeals||Parking Citation Appeals Procedures|
|Residency/Domicile appeals||See Expenses and Financial Policy, Qualifying for Virginia Tuition Rates in the Undergraduate or Graduate Catalog|
|Satisfactory Academic Progress Appeals||Satisfactory Academic Progress and Appeal Process|
|Student-Athlete Grievances and Appeals||Student-Athlete Handbook – Grievance Procedures|
|Sexual Misconduct / Title IX Complaints||Title IX Reporting Options and/or Say Something|
|Student Conduct Decision Appeals||Student Handbook – Appeal Process|
|Student Records Disputes||FERPA - Student Records and Annual Notification, Policy 1009|
|Tuition Appeals||Tuition Appeals Procedure|
|Tuition Surcharge Complaints||125% Credit Hour Threshold/Appeals|
Complaints about any function of the university are handled directly by the involved faculty or staff member and their direct supervisor in a timely manner. Please see Policy 1007 - Documentation of Written Student Complaints and the Student Handbook for additional information regarding student complaints, appeals, and grievances.
Formal Written Complaint
In the occasion that an undergraduate student fails to receive a resolution, please email firstname.lastname@example.org to submit a formal written complaint.
In the occasion that a graduate student fails to receive a resolution, please email email@example.com to submit a formal written complaint.
Please include the following within the email:
Confirmation of receipt and assurance of routing to the appropriate office(s) for review and response can be expected within one business day.
These email addresses should NOT be used to submit complaints or grievances regarding the following
Appeals related to
Longwood University accepts the oversight of the State Council of Higher Education for Virginia (SCHEV), the Commonwealth’s coordinating body for higher education, in resolving complaints from students taking distance education under the aegis of the State Authorization Reciprocity Agreement (SARA). If a student has exhausted the avenues provided by Longwood and the complaint has not been resolved internally, the student can submit a Student Complaint Form to SCHEV. The form and more details on the formal SCHEV student complaint procedure can be found on the SCHEV Student Complaints web page.
If a distance learning student residing out-of-state while enrolled in a Longwood course has exhausted the student complaint avenues provided by Longwood and the complaint has not been resolved internally, the student can submit a complaint about Longwood University with the state in which the student resides.