Frequently Asked Questions

What forms of technical support are available for distance education/graduate students?

All students have access to technical assistance via the RTA/Student Support Desk located on the ground floor of French Hall. Depending on your issue, an RTA may be able to assist you via chat.

To access the Student Support chat tool please visit You will be prompted for your LancerNet ID and password to access the system.

To view complete information about the RTA/Student Support Desk please visit the RTA Student Support page.

Is assistance available to me at the Help Desk?

Absolutely! The Help Desk is available to you Monday -  Friday 7:45 a.m. until 5 p.m. You may visit us on the ground floor of the French building or contact us via telephone at (434) 395-4357 or Toll Free (877) 267-7883.

What should I do if I need to change my LancerNet or Live Mail password?

You can reset your LancerNet password at any time via the web. Remember that your LancerNet password expires on a 120 cycle. An expiration notice will be sent to your Longwood email account 10 days prior to expiration.

Your Live Mail password is set to never expire. If you are in need of a Live Mail password reset, you will need to contact the Help Desk at 434-395-4357 or Toll Free (877) 267-7883.

Am I eligible for software packages through the University?

Yes! All students have access to a free download of Microsoft Office 365 (Word, Access, Excel, PowerPoint, etc.) via their Live Mail account. Simply log on to Live Mail and click on the Office 365 tab at the top of the page to access the download. Other software packages are available to Longwood students at discounted prices.