Technical Support

CHAT

Depending on your issue, an SST may be able to assist you via chat.
To access the Student Support chat tool please visit http://longwood.libanswers.com/sst.  You will be prompted for your LancerNet ID and password to access the system.

Student Support Desk

All students have access to technical assistance via the Student Support Desk located on the ground floor of French Hall. To view complete information about the Student Support Desk please visit the SST Student Support page.

Help Desk

The Help Desk is available Monday -  Friday 7:45 a.m. - 5 p.m. on the ground floor of the French building.
Contact us via telephone at (434) 395-4357 or Toll Free (877) 267-7883.


Reset Passwords

LancerNet or Live Mail

You can reset your LancerNet password at any time via the web. Remember that your LancerNet password expires on a 120 cycle. An expiration notice will be sent to your Longwood email account 10 days prior to expiration.

Your Live Mail password is set to never expire. If you are in need of a Live Mail password reset, you will need to contact the Help Desk at 434-395-4357 or Toll Free (877) 267-7883.


Software Packages

All current students have access to a free download of Microsoft Office 365 (Word, Access, Excel, PowerPoint, etc.) via their Live Mail account. Simply log on to Live Mail and click on the Office 365 tab at the top of the page to access the download.

Other software packages are available to Longwood students at discounted prices.

Microsoft Office 365 software is available to current students only and that access will be removed upon graduation.