Longwood University's Digital Education Collaborative office and the Office of Information Technology Services reserve the right to alter any part of this publication at any time. 


Cable TV

All Longwood students are provided with basic cable service. 

For questions concerning cable TV service or to report a problem please contact  Shentel at 1-855-267-7289

Computer Labs

Please visit the Academic Computing website for Computer Labs.


All students are assigned a Longwood Live Mail email account. Live Mail features include a full-service calendar, an address book, signatures, and access to Office 365. Students should check their Live Mail account often as many offices across campus use this communication method.

Faxing (Students)

Printing Services offers faxing service for students. 

LancerNet ID and Password

Upon admittance, each student will be assigned a LancerNet ID and password.  This ID and password will be used to access Canvas, myLongwood and Academic Computing Lab computers.  The LancerNet password must meet the complexity standards as defined in the University's Password Management Policy and is set to expire on a one hundred and twenty-day cycle. 

CYPHIR, a web-based tool that will allow students to change their LancerNet password is available at https://piedmont.longwood.edu/cyphir/.

Laptop Computer Program

All incoming students should bring a laptop computer. View Longwood's minimum specification recommendations.


MyLongwood is a web portal available to students, faculty and staff. Students will use the myLongwood portal to perform important functions such as registration for classes, checking grades, and accessing student account and financial aid information.

Go to myLongwood portal

Printing, Computer Labs (Students)

Printing is available at the rate of nine cents per page for black and white and one dollar per page for color.

Use Lancer Ca$h to Print: Make sure that you have money on your Lancer Ca$h ID card BEFORE printing in the computer labs and the Greenwood Library.

To print swipe your ID card and pay for the print job at the printer before the job is released.

Problems with the Lancer CA$H purchase should be reported to the Lancer Card and Campus SERvices Office at 434-395-2715 or email lancercard@longwood.edu

Protecting Your Computer

Keeping our network secure is everyone's responsibility.

For complete instructions on how to keep your computer protected visit:

Residence Hall Network Access

There will be a network connection for each student in their residence hall/apartment. ALL students will be required to register their personal computers with Shentel. 

Student Technology Support

Student Support Technicians are here to help! The Student Support Desk is located on the ground floor of French Hall at the Help Desk.

Monday-Thursday: 9 a.m. - 7 p.m.
Friday: 9 a.m. - 5 p.m.
Saturday: NO HOURS
Sunday: 2 p.m. - 9 p.m.

No appointment needed. 


The LancerNet wireless network is available for student, faculty, and staff use.

Shentel wireless is available in the residence halls and Longwood managed apartments. Students will create a username and password to be used to access Shentel wireless during their hard-wired registration on Shentell's network.

Digital Education Collaborative: Instructional Technology Collaborators (ITC)

The ITCs will provide the support and structure behind the University's commitment to academic success and pedagogical excellence through the effective application of instructional technology. The ITCs and the student staff within the DEC are active participants in providing the support and structure behind the University's commitment to teaching and learning excellence through the effective application of instructional technology.  

ITCs provide one-on-one support to faculty, staff, and students regarding use of instructional technology. Areas supported include, but are not limited to: Canvas, IPads and apps, Panopto (personal and classroom capture), Respondus LockDown Browser and monitor, video conferencing via WebEx, Promethean or Smart Boards, troubleshooting technology issues (including open education resources such as tf, Dropbox, Google Drive, etc). The ITCs are located just inside Rotunda 128. Operating Hours are updated on the  

Digital Education Collaborative - Services

3D Printing

3D Printing allows students and faculty to conceptualize, design and create three dimensional objects. Currently, 3D printing services are available specifically for class based learning activities and educational outcomes. To request the use of the 3D printer, complete the 3D Printing Form

3D Printing Policy




Canvas is a program that the University utilizes to make technology more accessible and easier to integrate into the curriculum. Students have access to features such as online surveys and quizzes, easy communication through messages, threaded discussions, real-time conferences with drawing board, and 24-hour access to course materials and other resources. The Digital Education Collaborative is responsible for all Canvas related issues (with the exception of password resets).

Helpful Pointers:

  • Chrome is the preferred browser for use of Canvas.
  • Canvas Applications for Android/iOS operating systems are available via Google Play and the App store.
  • Microsoft Office Suite should be installed for maximum compatibility with Canvas.
  • Tutorial's, instructions and overviews are on the Canvas site at canvas.longwood.edu

Interactive Whiteboards

An interactive whiteboard uses touch detection for user input. 

  • Draw on the screen
  • Drag and drop elements
  • Replicate standard mouse input

The DEC maintains a Clary Icon Board, though Promethean. Smart Boards cab be found elsewhere on campus. Contact the DEC to request this space in the DEC to use the Clary Icon Board or to schedule a training session 

Helpful Pointer:

Calibrate the pen so it registers where you touch.

  • Hover over the icon on the top left of the board and wait for crosshairs to show on the screen.
  • when you see the crosshairs appear tap as near to the center of the crosshairs as you can with the pen.
  • The pen should now be calibrated.

Panopto Lecture Capture

Panopto is a screen capture software program which allows you to use a computer in your office or home to record audio, video and desktop feeds to create lecture content that can be shared securely online.

Additionally, classroom captures can be made using Panopto’s remote recorder and allow faculty to record a live class session that can be stored online and viewed later by students in a password protected environment. For assistance with classroom capture, please contact the DEC.

Interactive Video (Polycom)

Longwood University partners with New College Institute and Southside Virginia Higher Education Center to offer 300 and 400 level courses in Galax, Martinsville and South Boston. Courses are delivered using Interactive Video via Polycom, which allows instructors to synchronously deliver a course across multiple classrooms.

Interactive video is supported, limitedly, by the DEC.


WebEx can be used to host and record online meetings, classes and trainings. Share PowerPoints, content and audio/video easily online, anytime and anywhere, over a broadband internet connect. Host accounts are available to all Longwood University faculty and staff.


WordPress is a popular and feature-rich personal publishing platform with a focus on aesthetics, web standards and usability. Often associated with a blog, WordPress is much more than a blog—it is a simple and easy-to-use web publishing platform that can allow you to build a web presence with little or no fuss.

Longwood Blogs runs a WordPress multi-site installation, which allows the Longwood community to quickly sign up for and customize their own web publishing space. By extension, each member of the community can create as many blogs as they like to begin experimenting with this space for teaching and learning.

Questions about WordPress? Visit Longwood Blogs to complete the WordPress Support Request eform, found at the bottom of the page.

Visit our WordPress FAQ for more information about Longwood's Blogs.