Live Mail

Live Mail

Students use Live Mail to manage their Longwood email. Live Mail is a full-service email system from Microsoft.

How to Activate Your LancerNet ID

  1. Go to
  2. Click on "I am a new student and need to activate my LancerNet ID and LiveMail accounts." Click Submit.
  3. Enter your LancerNet ID (provided in an email to your personal email account).
  4. Enter your birthdate.
  5. Check the personal email address that you have on file at the University (provided in an email to your personal email account) to receive a link to create your LancerNet password.

If you have any technical issues, please contact Longwood User Support Services at (434) 395-4357 or (877) 267-7883.

Setting Up Your Live Mail Account

  1. Go to and choose Sign In. The email address format is the first and last name (separated by a dot), e.g., In the event of duplicates, numbers are assigned at the end of the name, e.g.,

    Your Longwood email address was provided in an email to your personal email account. You can also view it in the Personal Information section of the myLongwood portal at

    Your initial Live Mail password is the first (8) characters of the first LancerNet password that you created.

    If you need assistance, contact the Help Desk at (434)395-4357.
  2. Upon logging on, you will be prompted to set up a new password, select a security question and secret answer to be used in the event of a forgotten password, register an alternate email address, enter some personal demographic information, and accept the terms of use agreement.

  3. You are in! The interface is very similar to that of Outlook and is very easy to navigate. If you have questions regarding the use of the system, feel free to contact our Student Support Technicians (SST).

Password Guidelines for Live Mail

  • The password is case-sensitive.
  • The password can contain uppercase letters and lowercase letters.
  • The password can contain numbers.
  • The password can contain the following ASCII text characters:
    ' ~ ! @ # $ % ^ * ( ) _ + - = { } | [ ] \ : " ; ' > ? , . /
  • The minimum password length is eight characters.
  • The maximum password length is 16 characters.
  • Password restrictions
  • The password can't contain any of the following items:
    • Spaces
    • Non-English characters
    • The character &
    • The character <
    • The account name part of the e-mail address. For example, if the e-mail address is, the password can't contain user. This restriction isn't case-sensitive. Therefore, USER or User can't be used in the password for

Setting up a Forward in Live Mail

  1. Click on Options which is found by clicking on the gear symbol.
  2. In the search box type "forward."
  3. Click "Forwarding."
  4. Select the "Start forwarding" button and type in the email address to forward the Live account to.
  5. Click Save.